Senior Sales Executive

Job Designation/Field of Work:

1 Reception of customers

 Proper greeting of customer in showroom or field areas

 Introduction of self, offer business card

 Assist customer when the requested salesperson is not immediately available

 Offer refreshment, child care or guidance to other products and services if required

2 Analysis of needs and requirements

 Observe customer's conversation to find out requests, needs and desires

 Check, discuss and clarify needs by using questioning techniques (open, target and close questions)

 Capture prospect details in "Prospect card"

 Based on needs analysis, recommend a product that meets requirements

 Provide estimation of product sales process (lead time for product arrival)

3 CBU Product demonstration (static and dynamic)

 Able to relate features to advantages and benefits for customers

 Provide proof of the benefits (e.g. test drive, literature and data, etc)

 Static demonstration

 Perform dynamic demonstration/ test drive with planned route and professionalism

 Discuss experiences with customer after static or/and dynamic demonstration

4 Presentation of offer

 Present offer of the right match to specific CBU customers needs

 Present other packages ( accessories packages)

 Discuss and clarify terms and conditions of offer (especially promotional offers)

5 Handling of objections/ difficult customer interface/ negotiation

 Argumentation focused on the customer benefits and not on the price (value for money)

 If the salesperson has no solution, communicate with the manager

6 Closure of sale

 Prepare all necessary documents

 Explain sales contract, record details properly and review with customer

 Obtain confirmation 7 Delivery of new vehicle

 Inform all internal parties of schedule delivery

 Preparation of vehicle deliver documentation

 Inspect vehicle and confirm delivery time with customer

 Present and explain all features of the vehicle, celebrate the delivery of the car

 Obtain receipt of vehicle by customer

 Ensure that the company received the payment

 Introduction to the service advisor

8 Follow-up after delivery, build and enhance customer relationship

 Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)

 Collect customer feedback on the overall sales experience and document it in e-dealer

 Reminder of service

 Promotion of company's activities in relation to new CBU product launch, car sales campaign and service campaign

 Make the appropriate recommendation which is cost effective to the customer to gain customer's trust

 Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.)

9 Build and expand customer database

 Perform all showroom duties

 Attend sales and marketing activities

 Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals

 Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)

 Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)

 Keep track record of walk in, telephone enquiry of customers and prospect 10 E-Dealer Updating

 Enter prospect details in system within 24 hrs of contact with prospect

 Update all the follow-up and test drive details in e-dealer within 48 hrs time

RequirementsBasics: Any Bachelor degree

o Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales)

o Specialized Knowledge: Communication skills, analytical skills, Negotiation skills, basic computer skills, team player, ability to work in dynamic situation

BenefitsBenefits

1. Statutory Benefit

2. Accidental Policy

3. Incentive

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person