Sales and Customer Support Representative

2 weeks ago

India Gate CrewBloom Full time US$ 12,000 - US$ 24,000 per year

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client's for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You'll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

Schedule: 6 days a week (Monday–Sunday)

Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support

Project Duration:

  • 5 weeks (with potential for extension based on performance and project needs)

Job Responsibilities:

  • Manage and respond to approximately 20,000 WhatsApp messages over a five-week period
  • Provide accurate information, resolve customer inquiries, and assist with product-related questions
  • Engage customers in a friendly, professional manner to promote products and drive sales
  • Coordinate with the team to ensure 24/7 message coverage
  • Maintain customer satisfaction by following up on inquiries and ensuring timely resolution
  • Track and document customer interactions and feedback accurately
Requirements
  • Proven experience in B2C customer support or sales
  • Strong written communication skills with a customer-first approach
  • Ability to multitask and stay organized under pressure
  • Proficiency in WhatsApp and other messaging or CRM tools
  • Flexible availability to work rotational shifts, including weekends

Preferred Candidate:

  • Has prior experience in sales and customer support, or customer assistance at music festivals or large events
  • Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements:

  • Internet Connection:

  • Primary internet connection with a minimum speed of 15 Mbps.

  • Backup internet connection with at least 10 Mbps.

  • Backup connection must be capable of supporting work during a power outage.

  • Primary Device:

  • Desktop or laptop equipped with at least:

  • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

  • A minimum of 8 GB RAM.

  • Backup Device:

  • Must meet or exceed the performance of an Intel Core i3 processor.

  • Must be functional during power interruptions.

  • Peripherals and Workspace:

  • A functioning webcam.

  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • A smartphone for communication and verification purposes.
Benefits
  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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