Support Executive

2 days ago


Indore, Madhya Pradesh, India Tracknovate Mobile Resource Management Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Role Overview:

The Support Executive (GPS/Telematics) role involves providing exceptional technical support to customers experiencing issues with GPS and telematics devices. You will be the go-to expert for diagnosing and troubleshooting problems, guiding customers through solutions, and ensuring devices function optimally

Responsibilities:

  • Provide first-level support and troubleshooting for GPS and telematics systems.
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Diagnose technical issues by analyzing symptoms and determining root causes.
  • Guide customers through step-by-step solutions and procedures.
  • Escalate complex issues to higher-level support teams or technical specialists.
  • Maintain detailed records of customer interactions and issue resolutions.
  • Collaborate with product development teams to report and resolve recurring issues.
  • Stay updated on the latest GPS and telematics technologies and system updates.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Freshers would be preferred.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and manage time effectively.

Job Types: Full-time, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Advanced Microsoft Excel: 1 year (Required)

Language:

  • English (Required)

Location:

  • Indore, Madhya Pradesh (Required)

Work Location: In person



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