Telecaller Team Leader

3 days ago

Najafgarh, Delhi, India AnytimeInvest Services Pvt. Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Summary:

The Tele calling Team Leader will oversee and manage a team of telecallers, ensuring targets are met, maintaining high-quality customer interactions, and implementing effective strategies to drive sales and customer engagement.

Key Responsibilities:

  • Lead, mentor, and motivate a team of telecallers to achieve daily/weekly/monthly targets.
  • Monitor and evaluate team performance; provide feedback and training where needed.
  • Plan and implement telecalling strategies for lead generation, follow-ups, and customer retention.
  • Ensure adherence to company policies, quality standards, and data management protocols.
  • Prepare reports on team performance, call metrics, and conversion rates for management review.
  • Handle escalations from customers and provide support to team members in resolving queries.

Required Skills & Qualifications:

  • Proven experience in telecalling, outbound sales, or customer service.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Target-oriented with a problem-solving mindset.
  • Proficient in MS Office and CRM software.
  • Ability to work under pressure and meet deadlines.

Desired Attributes:

  • Motivational and approachable leader.
  • Analytical and organized in reporting and tracking performance.
  • Positive attitude and proactive in identifying opportunities for improvement.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

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