Customer Service
2 days ago
Role & responsibilities
- Handle calls to promote products or services.
- Understand customer needs and provide appropriate product/service information.
- Achieve daily, weekly and monthly sales targets through effective communication.
- Build and maintain a positive relationship with customers for repeat business.
- Manage objections, queries and complaints professionally.
- Accurately update and maintain customer records in the system (CRM).
- Conduct follow up calls to ensure successful conversion.
- Work closely with the team to improve overall sales performance.
- Ensure compliance with company policies and quality standards during interactions.
- Stay updated with product knowledge, offers and industry trends.
Preferred candidate profile
- Minimum 1 to 3 years of experience in BPO/Telesales.
- Strong communication & persuasion skills (English).
- Proven track record of achieving sales targets in BPO environment.
- Ability to handle objections, negotiations and conversions confidently.
- Comfortable with high call volumes.
- CRM handling skills.
- End to End Sales experience required.
- Immediate joiners only.
Salary Range- 3.5 LPA to 4.5 LPA + Variables based on performance
Working Model : 24*7 (work from Office)
Location : Sector 63, Noida
Contact (Pinki / Mansi for further details.
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