Customer Service Executive

2 days ago

Noida, Uttar Pradesh, India Alliance Digitech Full time ₹ 4,00,000 - ₹ 12,00,000 per year

1- logging calls, coordinating with clients and try closing eligible calls over phone

2- coordinating with clients and align respective location engineers/vendors for pending calls and applicable installation requests, coordinate for technical support to service vendors

3- Taking customer feedback of open cases and updating completed calls in system

4- sending spares to customers and service vendor, on call closure coordinating for defective and unused spares return pickup from customers and Service vendors

5- Ensure timely completion of complaints and enhance customer satisfaction.

6- Prepare the data of inventory aging report, send defective and aging spares to Delta

7- preparing vendor agreements and submission for renewal case and new service vendors

8- MIS Reporting based on daily, Weekly, and monthly reports

9- Vendor monthly claim submission

10 Arranging technical training to partner engineer as applicable.

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