Director of Technology and Knowledge Management

PURPOSE OF THE ROLE

Smarter Good is seeking a visionary and experienced Director of Technology & Knowledge Management (T&KM) to serve as the organization's senior strategic leader for technology, innovation, and knowledge infrastructure. This role is purpose-built to fill critical talent gaps by providing deep technical expertise and strategic leadership in technology deployment, AI integration, and core knowledge architecture. The Director will drive the long-term technological evolution of the firm, enhance internal operational efficiency, and, most critically, ensure the T&KM infrastructure directly strengthens business development and client success efforts.

ROLE & RESPONSIBILITIES

The Director of T&KM's role covers the following main responsibilities:

Strategic Business Development & Client Relations

• Strategically design the knowledge architecture for knowledge-driven revenue generation, accelerating the business development lifecycle by organizing and promoting past project case studies, client success metrics, and proposal components to be readily accessible to client-facing teams
• Provide client hub leadership by overseeing the development and maintenance of the 'Client Hub' as a best-in-class resource for secure client deliverables, relationship documentation, and post-engagement support, thereby strengthening long-term client relationships
• Drive client solution awareness by equipping internal staff (Smarter Gooders) with a strong, working awareness of complementary tech solutions relevant to our clients' needs (e.g., donor management systems, financial solutions, impact trackers) to enhance solution-selling and advisory services

Dedicated Knowledge Management Infrastructure

• Lead organizational knowledge architecture by designing, developing, and maintaining the firm's centralized, cross-functional knowledge ecosystem. This includes explicit responsibility for the creation and management of:
• The 'SG Library/Wiki (Knowledge Hub)' for institutional practices
• A 'Research Hub' for best practices and data
• Establish best practices and governance by enforcing sustainable documentation and knowledge-sharing practices to ensure institutional knowledge is captured and readily accessible to all staff, especially client teams preparing proposals or managing projects

Core Technology Strategy & Implementation

• Provide technical expertise and leadership for system deployment and optimization, including the strategic integration, development, and deployment of core internal systems (e.g., Balanced Scorecards) and other critical technologies
• Drive AI integration by leading the strategy for integrating AI tools and methodologies across the organization to enhance research, analysis, and service delivery capabilities, improving the speed and quality of client work
• Maintain and continually improve the organization's scalable, secure, and resilient IT infrastructure management

AI and Technology Thought Leadership

• Demonstrate external leadership by positioning the organization as a recognized thought leader in AI for the social sector, actively sharing insights and innovative technological approaches with clients and the broader community, enhancing the firm's brand and pipeline.
• Provide internal expertise by serving as the organizational lead for broader technology and AI strategy, advising the leadership team on emerging trends

QUALIFICATIONS

• Proven experience in technology strategy, innovation management, and knowledge management
• Must have experience in the nonprofit space or social sector industry
• Demonstrated talent in leading the development, deployment, or strategic integration of core enterprise technologies and internal systems
• Experience applying knowledge management principles to support business development, sales, or client relationship management (CRM) in a service-based organization
• Strong understanding of AI and its applications, with experience translating emerging technologies into practical organizational value
• Experience in designing, building, and managing centralized knowledge repositories (e.g., intranets, wikis, or dedicated hubs)
• Interested in and committed to being part of positive change in the world;
• Creative problem-solving, strong collaboration, and willingness to work across teams to improve client results

About Us

Smarter Good is an innovative global professional services firm for social sector organizations, with a strong social mission and focus on systemic change. Our clients are social entrepreneur-led organizations, each with measurable impact and unique theory of change. We create more impact by scaling their solutions to match the size of the need, helping solve our world's most intractable problems. Our clients focus on a spectrum of issues, including poverty alleviation, conservation, workforce development, economic empowerment, clean water, and education

Job Type: Full-time

Pay: ₹215, ₹258,000.00 per month