Mega walkin For International Chat process

2 weeks ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Handle multiple customer chats simultaneously, addressing queries related to mobile, broadband, and other telecom services.
  • Provide accurate, timely responses to customer questions about billing, activation, technical issues, service plans, and account updates.
  • Troubleshoot service-related problems and escalate issues when necessary to relevant internal departments.
  • Maintain a positive and professional tone during all customer interactions.
  • Log all customer interactions and updates in the CRM system accurately.
  • Meet or exceed KPIs such as Chat Handling Time, First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Response Time.

  • Stay updated on telecom products, services, promotions, and policy changes.

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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