Mega walkin For International Voice process

2 weeks ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Title:

Customer Service Executive International Voice Process (UK Telecom)

Job Summary:

We are seeking dynamic and customer-focused individuals to join our International Voice Process team for a leading UK-based telecommunication client. The role involves handling inbound and outbound calls, addressing customer queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls from UK customers regarding telecom services (e.g., mobile, broadband, landline).
  • Provide accurate information and resolve customer issues efficiently (billing, technical support, service activation, etc.).
  • Troubleshoot basic technical problems and escalate complex issues to relevant departments.
  • Follow call scripts, quality standards, and regulatory compliance.
  • Document customer interactions in the CRM system accurately and in real time.
  • Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
  • Maintain professionalism and empathy throughout the customer interaction.

Required Skills & Qualifications:

  • Excellent verbal communication skills in English (UK accent understanding preferred).
  • Good interpersonal skills and customer handling skills.
  • Basic technical knowledge of telecom products/services is an advantage.
  • Ability to work in rotational shifts, including night shifts to match UK time zones.
  • Minimum qualification: High School Diploma / Graduate.

Preferred Skills:

  • Experience with CRM software and call center tools.
  • Familiarity with telecom industry terms and services (e.g., SIM cards, broadband, line rentals).
  • Patience, empathy, and a customer-first attitude.

Shift Timings:

UK Shifts (Afternoon to Night IST) Rotational Offs

Location:

[City, State or Remote]

Salary Range:

[Enter range] + Performance Incentives

Company Benefits:

  • Transport facility (as per company policy)
  • Health insurance
  • Incentive and recognition programs

  • Opportunities for internal growth and promotion

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • International Non voice

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    MEGA WALKIN DRIVEKey Responsibilities:For Voice Process:Handle inbound and outbound customer calls in a professional and courteous manner.Resolve customer queries, complaints, and issues efficiently.Maintain call quality standards and adhere to call handling scripts.Document customer interactions and update CRM systems accurately.Escalate complex queries to...

  • Mega Walkin Drive

    5 days ago

    Bengaluru, Karnataka, India CorroHealth Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Mega Walkin Drive for: Jr Executive - Coding Services| Bangalore| B.Sc Nursing Graduates OnlyWe are hiring B.Sc Nursing graduates to join ourCorroHealth team in Bangalore as Junior Executive-Coding ServicesPosition: Jr Executive - Coding ServicesQualification: B.Sc Nursing graduates onlyWork Timings: 9:00 AM 6:00 PMSalary: 30,000 CTC per monthInterview...

  • Mega Walkin Drive

    5 days ago

    Bengaluru, Karnataka, India IGT Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Mega Hiring for International Airline Process (Voice and Chat) in BengaluruWalk-in Drive: 19th Sept-20th Sep | Immediate Joining |Time: 10am-3pmMention "HR Nimisha" on ResumeJob Role: Customer Support ExecutiveLocation: IGT Solutions, 4th Floor, MSR North Tower, Next to Manyata Tech Park, Nagavara, Bengaluru, KARNATAKA, 560045~Min 6 months of International...

  • Mega Drive Hiring For International Customer Support Voice Process

    20 hours ago

    Bengaluru, Karnataka, India JobShop Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    *"Hiring Now Call Center Jobs in Bangalore with JobShop**- Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles.- Freshers can start their career here; experienced candidates can advance theirs.Job Details:CUSTOMER SUPPORT JDLocation: Manyata Tech Park / Bhartiya City / Whitefield /...

  • International Voice Process Executive

    2 weeks ago

    Bengaluru, Karnataka, India International Center For Strategic Alliances Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob Summary:We are looking for dynamic and customer-focused individuals to join our International Voice Process...

  • International Voice Process

    4 days ago

    Bengaluru, Karnataka, India Wroots Global Full time ₹ 3,00,000 - ₹ 5,50,000 per year

    BPO Associate - International / Domestic voice processTo schedule an Interview call IshazRequirements:-Excellent Communication in English.Freshers and Experienced are welcome to applyImmediate joiners only.Job Description:As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from...

  • Mega Walkin Drive for: Jr Executive

    6 days ago

    Bengaluru, Karnataka, India CorroHealth Full time ₹ 88,800 - ₹ 1,20,000 per year

    Mega Walkin Drive for: Jr Executive - Coding Services in BangaloreAre you a B.Sc Nursing graduate looking for a new opportunity?Join our CorroHealth team in Bangalore as a Junior Executive-Coding ServicesPosition: Jr Executive - Coding ServicesQualification: B.Sc Nursing graduates onlyWork Timings: 9:00 AM - 6:00 PMSalary: ₹30,000 CTC per monthInterview...

  • International Voice Process/ Freshers&Expereinced/ Walkin Interview

    20 hours ago

    Bengaluru, Karnataka, India The Job Factory Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Hiring For HIGH END INTERNATIONAL VOICE SUPPORTBangalore LocationUG / GraduatesFreshers also can applyUS Rotational Shift & OffImmediate Joiners onlySalary - 2.5lpa upto 5lpaExperienced- Min one year and above in handling US/UK/Canadian/Australian and other international Customers.WALKIN INTERVIEW ONLYResponsibilitiesManage a high volume of inbound and...

  • Mega walkin For International Voice and Non voice Process

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Key Responsibilities:Handle inbound and outbound calls from international customers.Assist customers with queries, complaints, and support-related issues.Upsell products and services where applicable (if the process involves sales).Ensure timely and accurate resolution while maintaining high customer satisfaction.Adhere to call quality standards and KPIs...

  • International Voice Process Executive

    5 days ago

    Bengaluru, Karnataka, India Wroots Global Full time ₹ 5,50,000 per year

    BPO Associate - International voice processTo schedule an Interview call IshazRequirements:-Excellent Communication in English.Freshers and Experienced are welcome to applyImmediate joiners only.Job Description:As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international...