Demand & Solution Management

AGM - Demand & Solution Management

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Location

Pune

Job Purpose

1. Lead requirement gathering and develop high-level & low-level solution designs for all IT needs within the Vi enterprise business domain.

1. Collaborate closely with business and application teams to deliver comprehensive enterprise solution.

1. Facilitate workshops involving diverse stakeholders to capture requirements for new products and enhancements to existing ones.

1. Coordinate with partner Business Analysts and Solution Architects, aligning their involvement with systems impacted and the functional requirements specified in the Product Functional Requirement Specification (FRS) document, seeking business sign-off accordingly.

1. Conduct walkthroughs with business stakeholders, as well as various application and operational teams, ensuring alignment and understanding of proposed solutions.

1. Ensure strict adherence to all FRS and solution Service Level Agreements (SLAs) in accordance with Vi's established processes.

1. Provide functional expertise and support to various application teams, both internal (Vi) and external partners, as required.

1. Actively engage in process improvement initiatives across systems and IT processes to drive efficiency and effectiveness within the organization.

Key Result Areas/Accountabilities

1. Fulfill the roles of Business Analyst and Solution Architect effectively.

2. Lead the finalization of Solution Architecture and Design for Enterprise Projects by engaging with business stakeholders, managing demand, collaborating with the Online team, and coordinating with multiple vendors.

3. Review and approve solution architecture and design, project plans, efforts, and schedules. Ensure meticulous resource planning to ensure timely project delivery.

4. Establish robust governance mechanisms to ensure the timely and flawless delivery of solution architecture and design across multiple projects. Monitor project milestones, mitigate risks, resolve issues and conflicts, and provide regular status updates on concurrent projects.

5. Manage project dependencies effectively by liaising with various functions including Infrastructure, Application Owners, Release Management, Quality Assurance, Security Management, and Governance. Foster collaboration to ensure project success.

6. Facilitate Operations Engagement to ensure the timely delivery of business functionality within budgetary constraints.

7. Uphold compliance with governance IT architecture guidelines to maintain alignment with organizational standards and best practices.

8. Engage with partners to monitor demand progress consistently. Promptly escalate any concerns to the appropriate governance forum for resolution.

Core Competencies, Knowledge, Experience

1. Possess extensive experience spanning 12 years in Solution Architecture & Design, with a focus on large and intricate VBS (Value-Added Business Services) projects tailored for customers, employees, and partners within the Telecom sector. Expertise encompasses the development of diverse systems including websites, applications, ordering platforms, billing systems, Digital and field management systems.

2. Demonstrate a comprehensive understanding of the IT Application Ecosystem within a telecom service provider, particularly emphasizing SIM and non-SIM based business operations.

3. Excel as an effective communicator, both orally and in writing, coupled with strong organizational skills, adept multitasking abilities, and proficient leadership capabilities.

4. Spearhead initiatives aimed at expanding and enriching the digital footprint, with a strategic emphasis on fostering self-service initiatives to support enterprise-specific plans and journeys.

5. Possess a thorough understanding of caching technologies, telecom OSS/BSS (Operations Support Systems/Business Support Systems) applications, integration best practices, agile methodologies, and emerging technologies such as pooling & sharing, among others.

6. Proven ability to lead 10-15 member teams and handle full delivery lifecycle from requirement scoping to production & occasionally post-production support.

Must have technical / professional qualifications

1. Hold a Bachelor's degree (B.E./B.Tech)

2. Demonstrate a comprehensive understanding and practical experience in Telco OSS and BSS processes and architecture, including lead-to-cash journey.

3. Possess knowledge and familiarity with Telecom Networks, billing systems, Customer Relationship Management (CRM), Point of Sale (POS), mediation processes, Machine-to-Machine (M2M) technology, Digital, and Internet of Things (IoT) concepts.

4. Have proficiency in products such as FLD (Fiber Leased Line) and FLV (Fiber Leased Voice), MPLS (Multiprotocol Label Switching), ILL (International Leased Line), and IoT products.

5. An MBA or post-graduate qualification would be considered an added advantage.

6. Possess skills in Software Development Methodologies (SDLC) to effectively manage software projects from inception to deployment. Worked on Agile and Waterfall methodology.

7. Offer hands-on expertise in the Telecom domain, with a deep understanding of industry-specific processes and technologies.

8. Platform knowledge on customer onboarding from POS, billing, invoicing, credit & collection, all types of posting, rating, MIS,

9. Must possess technical skills C , Shell Scripting, PL/SQL. Deep understanding on integration skills like API, XML, XSD, RestAPI, JMS, etc

Years of Experience

12 to 15

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience LevelSenior Level

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