crm

4 days ago

Mumbai Metropolitan Region, India Neuraleap Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Summary
We are looking for a performance-driven
CRM
to manage and convert
WhatsApp and online leads
into successful e-commerce sales. The ideal candidate should have hands-on experience in CRM tools, customer engagement, sales conversions, and post-sales relationship management within an
e-commerce environment
.

Key Responsibilities

  • Handle and manage WhatsApp, website, and social media leads efficiently.
  • Develop and implement strategies to improve lead conversion rates and customer retention.
  • Train and manage a team of CRM / Sales Executives handling online inquiries.
  • Track customer interactions, sales funnel performance, and follow-up timelines.
  • Coordinate with marketing, logistics, and operations teams to ensure smooth order fulfillment.
  • Maintain and update customer data on CRM platforms.
  • Generate regular reports on lead performance, conversion, and ROI.
  • Handle escalations and ensure excellent customer satisfaction and experience.
  • Analyze buying behavior and suggest upselling/cross-selling opportunities.
  • Utilize WhatsApp Business API, CRM automation, and chat tools to enhance engagement.

Key Skills & Qualifications

  • Graduate / Postgraduate in Business, Marketing, or related field.
  • Minimum 3 years of experience in e-commerce sales, CRM, or digital lead management.
  • Strong understanding of WhatsApp Business tools, CRM software (HubSpot, Zoho, etc.), and lead tracking systems.
  • Excellent communication, sales, and negotiation skills.
  • Ability to analyze data, identify trends, and drive actionable insights.
  • Team management and customer-centric mindset.
  • Proficient in MS Excel and reporting.

Skills: crm,whatsapp,e-commerce,management,commerce

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