Lighthouse Learning
7 days ago
Purpose
The Project Manager CRM will be part of the Enterprise Application Team within Lighthouse Digital Labs, leading the end-to-end execution of CRM initiatives.
This role requires deep expertise in CRM project management and implementation, with a strong ability to manage multiple stakeholders, align business needs with technology solutions, and deliver scalable and impactful outcomes.
Candidates with a consulting background and proven experience in driving CRM transformations will be preferred.
Role And Responsibilities
- Lead and manage end to end CRM implementation and enhancement projects from planning to delivery, ensuring timelines, budgets, and quality benchmarks are met.
- Collaborate closely with senior business stakeholders to understand requirements, define scope, and translate them into actionable CRM solutions.
- Partner with technology teams, vendors, and consultants to ensure successful delivery and integration of CRM initiatives across functions.
- Manage team of Business analysts and drive delivery in coordination with tech partners.
- Drive CRM adoption and change management, enabling business teams to leverage tools effectively for customer engagement, insights, and decision-making.
- Establish project governance frameworks, monitor progress, manage risks, and report project status to leadership.
- Stay updated on emerging CRM technologies and best practices to recommend innovative solutions that align with organizational goals.
- Ability to thrive in a fast-paced, dynamic environment with a focus on delivery and outcomes.
Essential
Experience and Qualification :
- MBA/ Postgraduate in Business, Technology, or related fields with 12-15 years of experience in managing CRM projects and implementations.
- ERP implementation experience in services industry.
- Deep understanding of CRM systems (Zoho, Salesforce, Microsoft Dynamics, or equivalent), integrations, and workflows.
- Excellent project management skills with exposure to Agile/Waterfall methodologies.
- Strong problem-solving, communication, and stakeholder management abilities.
Desirable
- Background: Preferably from a consulting or large-scale enterprise environment.
- Project Management certification (PMP / PRINCE2 / Agile) would be an added advantage.
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