CRM Technical Consultant

2 weeks ago

Hyderabad Region, India Clydora Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Dynamics 365 CRM Consultant – Technical & Functional JD

Dynamics 365 CRM Consultant (Technical / Functional)

Job Summary

We are looking for an experienced Microsoft Dynamics 365 CRM Consultant with expertise in both functional and technical areas. The role involves requirements gathering, solution design, system configuration, customization, development, integration, and user support for Dynamics 365 CRM. The consultant will work closely with business stakeholders to translate requirements into effective CRM solutions.

---

Key Responsibilities

Functional Responsibilities

Engage with stakeholders to gather, analyze, and document business requirements.

Translate business needs into functional specifications for Dynamics 365 CRM.

Configure Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service, etc.).

Design business process flows, workflows, and dashboards.

Support data migration, cleansing, and transformation activities.

Provide end-user training and create user manuals.

Conduct UAT (User Acceptance Testing) and support go-live activities.

Ensure compliance with organizational policies, GDPR, and data security standards.

Technical Responsibilities

Customize entities, fields, forms, views, and dashboards in Dynamics 365 CRM.

Develop plugins, custom workflows, and JavaScript for business logic.

Create Power Automate flows for automation and integration.

Build and deploy Power Apps (Canvas & Model-driven).

Develop and integrate with external systems using APIs, Azure services, and custom connectors.

Manage solution packaging and deployment across environments.

Work with SQL Server, SSRS, and Power BI for reporting and analytics.

Provide production support, debugging, and troubleshooting.

Skills & Qualifications

Education: Bachelor's/Master's in Computer Science, IT, or related field.

Experience: 0–6 years of relevant experience in Dynamics CRM/D365.

Functional Skills

Strong understanding of CRM business processes (sales cycle, customer service, marketing, field service).

Experience with requirement gathering, gap analysis, and process mapping.

Knowledge of Agile/Scrum methodologies.

Technical Skills

Expertise in Dynamics 365 CRM customization and configuration.

Proficiency in C#, .NET, JavaScript, HTML, CSS.

Experience with Power Platform (Power Apps, Power Automate, Power BI).

SQL Server & FetchXML querying.

Knowledge of Azure services (Logic Apps, Functions, Service Bus) is a plus.

Familiarity with DevOps (Azure DevOps, CI/CD pipelines).

---

Soft Skills

Strong problem-solving and analytical skills.

Excellent communication and stakeholder management.

Ability to work independently and in cross-functional teams.

Adaptability to fast-paced environments.

---

Optional (Nice to Have)

Microsoft Dynamics 365 certifications (e.g., MB-210, MB-220, PL-200, PL-400).

Experience with customer engagement apps, portals, and omnichannel.

  • Crm Technical Consultant

    1 day ago

    Bengaluru, Chennai, Hyderabad, India ti Steps Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking an experienced CRM Consultant to design, implement, and optimize Customer Relationship Management (CRM) systems that enhance customer engagement and streamline business processes. The ideal candidate will collaborate with stakeholders to gather requirements, configure CRM solutions, and ensure seamless integration with other...

  • SAP ABAP/CRM Technical Consultant

    4 weeks ago

    Hyderabad, India CARBYNETECH Full time

    We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications,...

  • Microsoft Dynamics CRM – Technical Consultant

    2 weeks ago

    Hyderabad, India Crazy Solutions Full time

    Microsoft Dynamics CRM Technical Consultant Facilitate detailed design from requirements and support to construction and deployment. Lead technical efforts for Pre-Sales engagements and contribute towards building niche solutions/POC's. Advocate standard methodologies to develop scalable solutions in alignment with Product roadmap through supported and...

  • Microsoft Dynamics CRM – Technical Consultant

    2 weeks ago

    Hyderabad, India Crazy Solutions Full time

    Microsoft Dynamics CRM Technical Consultant Facilitate detailed design from requirements and support to construction and deployment. Lead technical efforts for Pre-Sales engagements and contribute towards building niche solutions/POC's. Advocate standard methodologies to develop scalable solutions in alignment with Product roadmap through supported and...

  • sap crm functional consultant

    4 weeks ago

    Hyderabad, India CloudXtreme LLC Full time

    Company Description CloudXtreme LLC is an Information Technology Services company that provides HR and Finance Digital Transformation Solutions. We specialize in re-engineering, modernizing, and automating business processes to maximize results. Our expertise lies in HRMS Software Solutions, offering both Application Management Services (AMS) and...

  • CRM Technical Consultant

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Dynamics 365 CE Technical Location: Pan India Responsibilities - To prepare technical architecture, design and related documentation. - Unit testing, Support system and user acceptance testing, Support User training. - Code propagation, Defect fixing. Qualifications - 5 years of working experience with Dynamics 365 CE Apps. Required Skills - Able to...

  • CRM Technical Consultant

    5 days ago

    hyderabad, India Tata Consultancy Services Full time

    Dynamics 365 CE Technical Location: Pan India Responsibilities To prepare technical architecture, design and related documentation. Unit testing, Support system and user acceptance testing, Support User training. Code propagation, Defect fixing. Qualifications 5 years of working experience with Dynamics 365 CE Apps. Required Skills Able to configure, design,...

  • CRM Technical Consultant

    3 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Dynamics 365 CE TechnicalLocation: Pan IndiaResponsibilitiesTo prepare technical architecture, design and related documentation.Unit testing, Support system and user acceptance testing, Support User training.Code propagation, Defect fixing.Qualifications5 years of working experience with Dynamics 365 CE Apps.Required SkillsAble to configure, design, build...

  • CRM Technical Consultant

    2 weeks ago

    hyderabad, India Tata Consultancy Services Full time

    Dynamics 365 CE TechnicalLocation: Pan IndiaResponsibilitiesTo prepare technical architecture, design and related documentation.Unit testing, Support system and user acceptance testing, Support User training.Code propagation, Defect fixing.Qualifications5 years of working experience with Dynamics 365 CE Apps.Required SkillsAble to configure, design, build...

  • CRM Technical Consultant

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Dynamics 365 CE TechnicalLocation: Pan IndiaResponsibilitiesTo prepare technical architecture, design and related documentation.Unit testing, Support system and user acceptance testing, Support User training.Code propagation, Defect fixing.Qualifications5 years of working experience with Dynamics 365 CE Apps.Required SkillsAble to configure, design, build...