BPO Call Quality Auditor

18 hours ago

Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: BPO Call Quality Auditor

Location: Hybrid (Office + Work From Home)

Salary: ₹15,000 – ₹25,000 per month

Experience Required: 1–2 years in BPO Call Auditing / Quality Analysis

Employment Type: Full-time

About the Role

We are looking for a meticulous and analytical BPO Call Quality Auditor to assess and improve the quality of customer interactions handled by our Client Relationship Executives. The ideal candidate will have hands-on experience in call auditing, evaluating performance, and generating meaningful insights that support service excellence and continuous improvement.

Key Responsibilities

  • Monitor and audit inbound and outbound customer calls.
  • Evaluate call quality based on defined KPIs, quality standards, and compliance requirements.
  • Provide clear, constructive feedback to Client Relationship Executives to enhance performance.
  • Prepare daily and weekly quality reports for management review.
  • Identify skill gaps, coaching needs, and areas for improvement.
  • Ensure adherence to communication protocols, process standards, and customer service guidelines.
  • Coordinate with team leaders to strengthen call quality and improve customer satisfaction.

Requirements

  • 1–2 years of experience in BPO call auditing or quality assurance.
  • Excellent listening, analytical, and assessment skills.
  • Proficiency in English and Malayalam.
  • Ability to efficiently audit a high volume of calls.
  • Strong reporting and documentation skills (Excel/Google Sheets preferred).
  • Self-driven with the ability to work independently in a hybrid setup.

Benefits

  • Competitive salary: ₹20,000 – ₹25,000 per month
  • Hybrid work flexibility
  • Opportunities for learning, development, and career advancement

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: Remote

  • BPO Call Auditor

    2 weeks ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: BPO Call AuditorLocation: Hybrid (Office + Work From Home)Salary: ₹20,000 – ₹25,000 per monthExperience: 1–2 years in BPO Call Auditing / Quality AnalysisEmployment Type: Full-timeAbout the RoleWe are hiring a detail-oriented and analytical BPO Call Auditor to evaluate and ensure the quality of calls handled by our Client Relationship...

  • Call Quality Analyst

    2 days ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Call Quality AnalystLocation: Hybrid (Office + Work From Home)Salary: ₹15,000 – ₹25,000 per monthExperience Required: 1–2 years in BPO Call Auditing / Quality AnalysisEmployment Type: Full-timeAbout the RoleWe are seeking a detail-oriented and analytical Call Quality Analyst to evaluate and enhance the quality of customer interactions handled by our...

  • Internal Quality Auditor

    1 day ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 30,00,000 - ₹ 36,00,000 per year

    Job Title: Internal Quality AuditorLocation: palarivattom, kochiWork Mode: Hybrid (3 days office visit per week + Work From Home)Salary: ₹25,000 – ₹30,000 per monthEmployment Type: Full-timeAbout the RoleWe are hiring a detail-oriented and process-focused Internal Quality Auditor to ensure effective internal audit practices and maintain ISO 9001:2015...

  • Clinical Documentation Auditor

    1 week ago

    Cochin, Kerala, India Cliniqon RCM Pvt Ltd Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    We are looking for a detail-oriented and highly motivated Clinical Documentation Auditor to join our growing team in Kochi. In this role, you will play a key part in ensuring the accuracy, clarity, and compliance of clinical documentation across medical records.Job Responsibilities:Review clinical documentation in medical records for accuracy, completeness,...

  • Call Center Executive

    2 weeks ago

    Cochin, Kerala, India 9e60b43f-4b7d-4ae4-a6f9-c1e38a951a1b Full time ₹ 2,64,000 - ₹ 3,60,000 per year

    CALL CENTRE EXECUTIVEQUALIFICATION: any Degree or DiplomaFemale Graduate with experience in call centre/BPO operations having good communication skillsJob Type: Full-timePay: ₹22,000.00 per monthWork Location: In person

  • Assistant Manager – BPO Voice TL

    6 days ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 9,60,000 per year

    Assistant Manager – BPO Voice TLLocation:* Infopark, Kakkanad, Kochi*Qualification: Graduation MandatoryExperience:* Minimum 5 Years in BPO Voice Process* (Team Handling Mandatory)Salary:* ₹5 LPA – 8 LPA* (Based on previous package and exp)We are looking for an experienced Assistant Manager – BPO Voice to lead and manage our customer support team....

  • Quality Engineer

    2 days ago

    Cochin, Kerala, India Gadgeon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Joining Gadgeon offers a dynamic and rewardingcareer experience that fosters both personal andprofessional growth. Our collaborative cultureencourages innovation, empowering team membersto contribute their ideas and expertise tocutting-edge projects.Quality EngineerRoles and Responsibilities:Ensuring QMS implementation in line with ISO 9001 requirements,...

  • BPO(Domestic)Telesales

    2 weeks ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 1,92,000 - ₹ 3,36,000 per year

    Job Opening: BPO(Domestic)TelesalesQualification: HSC Pass / Fresh Graduates 2025 can applyExperience: Min. 1 year preferred / Freshers with excellent fluencySalary: 16,000/- to 28,000/- per month + Attractive Incentives(upto 10,000)Languages: Proficiency in English & MalayalamLocation: MG Road, Ernakulam, Kochi, KeralaResponsibilities:Make outbound calls to...

  • Nurse Practitioner – Healthcare BPO

    6 days ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Nurse Practitioner – Healthcare BPOLocation:* Infopark, Kakkanad, Kochi*Industry:* BPO – US Healthcare*Qualification:* B.Sc Nursing / Post Basic Nursing (Mandatory)*Experience:* Minimum 2 Years Clinical Experience*Shift:* Night Shift (6 PM – 3 AM) | Monday to Friday*Salary:* ₹35,000 – ₹45,000 per month*(Based on previous package & exp)Job...

  • Customer Support Executive

    17 hours ago

    Cochin, Kerala, India Primeiro Innovative Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,10,000 per year

    Job Title: Customer Support ExecutiveLocation: Kacheripady, Ernakulam, KeralaEmployment Type: Full-Time / Consultant (Based on Experience)Industry: Customer Service / Telecom / BPOExperience Required: 1 – 3 Years (Customer Support / BPO Experience Mandatory)Salary Range: ₹15,000 – ₹21,000 (In-hand, based on experience)Shift: Rotational (9 hours...