PEGA CDH Tester

5 days ago

Hyderabad, Telangana, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities


• Execute end-to-end functional, regression, and integration testing for Pega CDH applications.

• Perform test pack execution covering strategies, propositions, NBA/NBO, adaptive and predictive models, interaction history, and treatments.

• Validate customer engagement policies, arbitration strategies, and channels (web, mobile, email, contact center, outbound).

• Review and analyze business requirements, decisioning strategies, and technical designs to create effective test scenarios.

• Prepare and execute test cases, test scripts, and test data to support decisioning features.

• Work closely with business architects, decisioning consultants, and developers to validate changes.

• Execute A/B testing, simulation runs, propensity model validations, and ensure compliance with business rules.

• Conduct defect management, track bugs in tools (JIRA/ALM), and support root cause analysis.

• Support automation of regression test packs where applicable.

• Provide test execution reports, coverage metrics, and sign-offs to stakeholders.

Required Skills & Experience


• 4+ years of total testing experience with at least 2+ years in Pega CDH (Customer Decision Hub) testing.

• Strong understanding of Pega CDH components: NBA/NBO, Decision Strategies, Adaptive Models, Interaction History, and Engagement Policies.

• Hands-on experience in test pack execution, regression cycles, and business validation.

• Good knowledge of data validation across CDH data flows, treatments, and channels.

• Experience with Agile methodology and working in a Scrum team.

• Familiarity with test management tools (e.g., JIRA, HP ALM, Zephyr, qTest).

• Exposure to automation frameworks for Pega CDH testing is an added advantage.

• Strong communication skills with the ability to collaborate with cross-functional teams

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