Pega CDH Lead

3 days ago

Hyderabad, Telangana, India DHI Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Pega CDH Lead
Location :
India (Bangalore / Hyderabad / Pune / Chennai)

Experience :
10+ years (with minimum 4+ years in Pega CDH)

Key Responsibilities

  • Lead end-to-end implementation and delivery of Pega CDH solutions.
  • Partner with business stakeholders to translate customer engagement strategies into technical designs.
  • Provide technical leadership to development teams, ensuring adherence to Pega best practices.
  • Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.
  • Ensure robust governance, compliance, and performance tuning of Pega CDH applications.
  • Mentor, coach, and upskill junior engineers and decisioning consultants.
  • Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.

Required Skills & Experience

  • Bachelors/Masters degree in Computer Science, Engineering, or related field.
  • 10+ years of IT experience with at least 4+ years in Pega CDH.
  • Strong expertise in :
  • Pega CDH (Customer Decision Hub) and Next-Best-Action design.
  • Decision Strategies, Adaptive Models, Predictive Analytics.
  • NBA Designer, Customer Profile Designer, and Engagement Policy design.
  • Omni-channel integration (Web, Mobile, Email, Contact Center).
  • Proven experience leading large-scale Pega CDH implementations.
  • Strong knowledge of Pega Platform (v8.x and above) and Pega design principles.
  • Hands-on experience with cloud deployment (GCP/AWS/Azure) is a plus.
  • Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred.

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