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Executive - Facility Management Services
2 weeks ago
Executive - Facility Management Services
Location: Gurgaon
About Us
StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As a Supervisor, you will oversee the day-to-day operations of the front office, ensuring that every team member delivers professional, efficient, and courteous service to all guests. Your core responsibility will be to supervise, guide, and coordinate front office operations, including guest interactions, while maintaining high standards of service delivery. You will also act as the point of escalation for team members and guests, ensuring that challenges are addressed swiftly and effectively.
About You
- Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field
- 4-6 years of front office operations or customer service experience in hospitality sector
- Strong communication and interpersonal skills in English and local languages
- Handle guest check-ins and check-outs efficiently while maintaining professional service standards.
- Manage room reservations, cancellations, and modifications using property management systems.
- Process guest payments, maintain accurate billing records, and handle cash transactions securely.
- Respond promptly to guest inquiries, complaints, and requests, ensuring satisfactory resolution.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requirements.
- Maintain accurate guest records, registration data, and ensure compliance with hotel policies.
- Provide information about hotel facilities, local attractions, and assist with guest requirements.
- Handle telephone calls professionally and route them to appropriate departments or personnel.
- Passion for customer service and delivering personalized guest experiences.
Key Metrics: What you will drive and achieve
- Guest Communication
- Check-in/Check-out Efficiency
- Revenue Management
- Upselling and Cross-selling Performance
- Guest Complaint Resolution Time
Our Core Values: Are you a CURATER?
Curious: Here, your curiosity fuels innovation.
User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire: Keep learning, keep growing—because we're all about continuous improvement.
Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
Enjoy: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies – How We Work Together
Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
