Facility Manager

Role & responsibilities

FM will be responsible for managing all aspects of the facility management service delivery system at office.  In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in real estate / Facility team and business units, coordination with other key managers within and achieve customer satisfaction.

• Provide the leadership to the Facility Management team on a client site
• The single point of Management Control for FM
• Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Ensure client satisfaction and achieve Key performance indicators as per the process.
• Ensure regular site walk through and do a risk assessment to work on mitigation plans.
• Understand the Facilities Management scope and develop client specific processes and procedures to ensure implementation of the processes.
• Support in the implementation of short and long-term projects.
• Develop and implement the annual management plan; accomplish key performance indicators as identified by JLL
• Responsible for all monthly and quarter reporting.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning.
• Ensure highest level of safety while carrying out any activity both internal and external vendor related.
• Inculcate the habit of contractor induction, SWIMS and work permit process. No work permit No work culture  to be highest priority while working at site as part of the process
• Ensure compliance with JLL minimum audit standards which includes specific monthly compliance requirement and tracking
• Track the vendor labor compliance on a monthly basis and work with vendors to get compliance document audited as per schedule.
• Ensure regular vendor engagement meetings and review the vendor performance and KPI and document the same.
• Work closely with site team and drive the technology implementation 100% and ensure complete ownership on reporting to site deliverable on technology reporting.
• Ensure timely compilation of variable spend budget as per requirement and client approval in place.
• Will be responsible for creating purchase request for site operational requirement in consultation with procurement and Finance team.
• Track all the spend related to the budget month on month and keep files updated for any site level audit.
• Refer for Key Performance Measures as mentioned below
• Control of Sub-contract HSE & Statutory regulation compliance adherence always
• Service quality & change/project management: Innovative delivery of value for through process implementation (MBI), Quality management and Projects
• Completion of agreed contract management actions and review/update of the site risk assessment & controls: Review and update Hazard and Effects register
• Cost Management and Efficiency Analysis: Execution of plan to realize mitigation of cost impacts. Analysis of monthly and YTD spend with remedial action where needed
• Opportunity targeting & implementation: Realize Radical proactive cost restructuring, Proactive targeting of savings opportunities
• Contract Administration and understand the contract KPI to achieve results.
• Excellent people skills and ability to interact with a wide range of client staff and demands and ability to manage a team
• Demonstrated experience on service improvement initiatives.
• Knowledge of safety and compliance and drive safety as part of the work culture
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Knowledge on reporting requirements for the related activities
• Ability to take responsibilities and drive the organizational goals.
• Adaptability to drive technology and process and work on organizational requirement.