Technical Support Engineer

1 day ago

Ahmedabad, Gujarat, India CAVITAK Full time ₹ 2,50,000 - ₹ 7,50,000 per year

CAVITAK
with its 375 member strong team (
referred to as Cavs
) are engaged in below
Business Verticals:

Retail Distribution
- Mobile & Consumer Goods

Value-Added Tech Distribution
- Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI

Global Commerce
- Launchpad for global and Indian brands on e-commerce platforms

About the Role:

We are looking for a
Technical Support Engineer
who will provide hands-on support, troubleshooting, and technical expertise for our
Fire Alarm and Fire Detection Systems
. If you're passionate about safety technology, enjoy solving technical challenges, and like working closely with customers and field teams, this role is for you

What You'll Do:

  • Provide
    technical assistance
    for installation, commissioning, and maintenance of fire alarm systems (addressable & conventional).
  • Diagnose and
    troubleshoot system faults
    and ensure timely issue resolution.
  • Coordinate with service teams and customers to deliver
    on-site and remote support
    .
  • Conduct
    testing, preventive maintenance, and documentation
    for service activities.
  • Support the
    sales and projects team
    with product knowledge and technical inputs.
  • Train end-users and internal teams on system operation and best practices.
  • Stay updated on
    product developments, firmware updates, and safety standards
    .

What We're Looking For:

  • Diploma / B.E. / B.Tech in
    Electronics, Electrical, Instrumentation, or Fire & Safety Engineering
    .
  • 1–3 years
    of experience in technical support or maintenance of
    Fire Alarm Systems
    .
  • Hands-on experience with panels and detectors.
  • Strong understanding of
    wiring diagrams, control panels, and system networking
    (RS-485, Modbus, etc.).
  • Excellent
    problem-solving and communication
    skills.
  • Ability to work independently and manage field visits as required.

Why Join Us:

  • Opportunity to work with advanced
    fire safety technologies
    .
  • Supportive and growth-oriented work culture.
  • Exposure to large-scale safety projects across industries.

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