Customer Service and Sales Executive

6 days ago

Bengaluru, Karnataka, India Poochkoo - For Love of All Pets Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Company:
Poochkoo

Location:
Bengaluru

About Us:

Poochkoo is a growing pet care brand based in Indiranagar, Bengaluru, dedicated to offering high-quality, compassionate, and reliable services for pets and their humans. From grooming and boarding to transportation and more, we strive to create joyful, stress-free experiences for pets and peace of mind for pet parents.

Job Summary:

We are looking for passionate, empathetic, and proactive Customer Service & Sales Executive to join our vibrant team. In this role, you will serve as the primary link between our customers and on-ground teams (caretakers, groomers, drivers). You will handle customer queries with empathy, coordinate services to ensure smooth operations, and proactively engage in outbound communication to drive sales.

If you love animals, enjoy interacting with people, and thrive in a dynamic work environment, this role is for you

Key Responsibilities:

Customer Interaction & Coordination

  • Act as the first point of contact for all customer queries via phone, WhatsApp, email, or in-person.
  • You may have to meet customers in the centres, if required.
  • Manage bookings and daily service schedules with the on-ground team.
  • Provide real-time updates to customers about their pets' services, including delays or changes.
  • Handle feedback, queries, and complaints with empathy and professionalism.
  • Maintain accurate service records, logs, and customer details in Google Sheets and Appsheet.

Sales & Engagement

  • Make proactive outbound calls to follow up on leads, convert prospects into customers, and re-engage past customers.
  • Upsell and cross-sell Poochkoo's services to enhance customer experience and revenue.
  • Educate customers on available services and guide them to the best solutions for their pets' needs.

Requirements:

  • A genuine love for animals and a basic understanding of pet care.
  • Strong verbal communication skills in English (Hindi/Kannada or other languages is a plus).
  • Ability to remain calm and empathetic in challenging customer situations.
  • Basic computer proficiency (Google Workspace, spreadsheets, messaging tools).
  • Highly organized, proactive, and able to multitask in a fast-paced environment.
  • Prior experience in customer service in the pet care space is a plus.

Work Schedule

  • Timings: 9:00 AM - 6:00 PM
  • Working Days: 6 days a week, post probation 5 days a week
  • Week Off: Rotational (weekend offs not guaranteed, based on company requirements)

Compensation

₹18,000 – ₹22,000 per month (Negotiable for exceptional candidates)

Equal Opportunity Statement

At Poochkoo, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on gender, sexual orientation, age, disability, race, religion, or any other status.

  • Customer Service Executive

    2 weeks ago

    Bengaluru, Karnataka, India Shining Stars Institution & travels Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Hi JobseekersGreetings from ShiningstarsITPLWe are hiring for SALES EXECUTIVE / CUSTOMER SERVICE EXECUTIVE in BANGALORE locationSalary : Upto 30 k in hand for Sales Executive (Hike is being given on last drawn salary and experience)Upto 30 k CTC for Customer Service ExecutiveRoles And Responsibilities :Make outbound calls to prospective customers and respond...

  • Customer Service Executive

    2 weeks ago

    Bengaluru, Karnataka, India Dtech Information technology and outsourcing pvt limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a motivated and detail-oriented Customer Service Executive with experience in the freight forwarding industry. The ideal candidate will manage air and sea export operations, provide exceptional customer service, ensure accurate documentation, and maintain strong follow-up to meet client and company requirements.Key Responsibilities:Handle...

  • Customer Care Executive

    7 days ago

    Bengaluru, Karnataka, India Colossal Service Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Post - Customer care Executive Salary - 3 lpa to 4 lpaInbound process no sales and target Chat and voice process 24*7 for male and rotational day shift for female.Call Perks and benefitsSalary + PF ESI + Picknup or drop in any odd hours

  • Field Sales Executive

    2 weeks ago

    Bengaluru, Karnataka, India Service Care Limited. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionService Care Limited (SCL) is a leading provider of integrated Facility Management Services, specializing in Janitorial, Payroll Management, and Recruitment services for corporate clients. Established by a small group of experts, the company has grown to become a prominent organization in India's Facility Management sector. SCL is...

  • Customer Service Executive

    1 week ago

    Bengaluru, Karnataka, India Bethliving lifestyle Private Limited Full time ₹ 18,000 - ₹ 24,000 per year

    Job Summary:The Customer Sales Executive is responsible for driving sales, delivering exceptional customer service, and ensuring a smooth end-to-end customer experience. This role requires strong communication skills, product knowledge, and the ability to convert walk-in and inquiry leads into successful sales.Key Responsibilities:1. Sales & Revenue...

  • Customer Service Executive

    3 hours ago

    Bengaluru, Karnataka, India Muthoot FincorpLtd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Customer Service Executive-handling the targets as well the business-sales focused jobsJob Type: PermanentPay: ₹2, ₹15,000.00 per monthWork Location: In person

  • Customer Service Specialist

    6 days ago

    Bengaluru, Karnataka, India Vigoure MMA and Fitness Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    As a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community Your main goal is to ensure every person, from new inquiries to long-term members, has an outstanding experience with us. You'll help new people discover Vigoure, support our existing members in making the most of their journey, and...

  • Customer Service

    1 week ago

    Bengaluru, Karnataka, India Apogee Service Pvt. Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Process - Customer ServiceQualification - GraduationFreshers & Experience both can applyLanguage - English + Hindi should be excellent.6 days working & Sunday off.Shift - 9am to 6pmVersant - above 5Immediate joiner required.Job Types: Full-time, PermanentPay: ₹20, ₹25,000.00 per monthWork Location: In person

  • Customer Service Representative

    4 days ago

    Bengaluru, Karnataka, India Burgundy Brand Collective Full time ₹ 3,60,000 per year

    Job Description – Customer Service ExecutiveBrand: Jacadi Paris – Luxury French Children's ApparelLocation: Mumbai / BangaloreReporting To: Store ManagerRole SummaryThe Customer Service Executive ensures exceptional client experiences in line with Jacadi's luxury standards. This role involves leading customer interactions, supporting store operations,...

  • Telemarketing and Customer Service Executive

    7 days ago

    Bengaluru, Karnataka, India Decon Management Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position: Telemarketing & Customer Service ExecutiveKey Responsibilities:Database Creation & Customer CRM Maintenance (Retail PV, Retail Thermal/Heat Pumps)• Create up to date database of dealers/customers for following verticalso Retail PV EPCs Karnataka, Tamil Naduo Retail Thermal/Heat Pump Dealers Karnataka, Tamil Nadu• Maintain the database and keep...