Customer Service Executive

1 week ago

Bengaluru, Karnataka, India Bethliving lifestyle Private Limited Full time ₹ 18,000 - ₹ 24,000 per year

Job Summary:

The Customer Sales Executive is responsible for driving sales, delivering exceptional customer service, and ensuring a smooth end-to-end customer experience. This role requires strong communication skills, product knowledge, and the ability to convert walk-in and inquiry leads into successful sales.

Key Responsibilities:1. Sales & Revenue Generation

  • Identify customer needs and recommend appropriate products or solutions.
  • Achieve monthly and quarterly sales targets.
  • Handle walk-in customers, inbound calls, and online inquiries effectively.
  • Prepare and present quotations, proposals, and product demos.
  • Follow up on leads to maximize conversion.

2. Customer Experience & Service

  • Greet customers and assist them throughout the purchase journey.
  • Provide detailed product information, pricing, and benefits.
  • Handle customer queries, concerns, and complaints professionally.
  • Ensure customer satisfaction and build long-term relationships.

3. Product Knowledge & Presentation

  • Maintain strong knowledge of product features, specifications, and pricing.
  • Ensure proper product display, branding, and visual merchandising in the store.
  • Share customer feedback and market insights with the sales team.

4. Documentation & Reporting

  • Maintain accurate records of inquiries, quotations, and sales orders.
  • Ensure timely billing, documentation, and coordination with the operations team.
  • Update the CRM or sales tracker daily.

5. Coordination & Support

  • Work closely with the operations, design, and installation teams.
  • Coordinate delivery timelines and customer follow-ups.
  • Support promotional campaigns, events, and marketing activities.

Key Skills Required:

  • Strong communication and interpersonal skills
  • Customer-centric approach
  • Negotiation and closing skills
  • Basic computer knowledge (CRM, MS Office, billing software)
  • Problem-solving ability
  • Positive attitude and presentation skills

Qualifications & Experience:

  • 1–3 years of experience in sales or customer service
  • Experience in retail, home décor, interior design, furniture, or similar industry is an advantage
  • Minimum qualification: Graduate / Diploma

Job Types: Full-time, Permanent

Pay: ₹18, ₹24,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Paid time off

Work Location: In person

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