Telemarketing and Customer Service Executive

5 days ago


Bengaluru, Karnataka, India Decon Management Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position: Telemarketing & Customer Service Executive

Key Responsibilities:

Database Creation & Customer CRM Maintenance (Retail PV, Retail Thermal/Heat Pumps)

• Create up to date database of dealers/customers for following verticals

o Retail PV EPCs Karnataka, Tamil Nadu

o Retail Thermal/Heat Pump Dealers Karnataka, Tamil Nadu

• Maintain the database and keep adding new names to the database based on field sales inputs

Telemarketing/Whatsapp Promotions & Lead Generation for Sales

• Daily telemarketing to dealers/customers for retail

• Whatsapp messaging on regular basis to the dealers

• Maintain a retail lead pipeline to be reported on weekly basis

• Pass on leads/requirements to field sales teams and assist in conversions

• Track status of leads and conversions

Customer Service Enquiries, Lead Maintenance and Followups

• Take enquiries of customer service or AMC from direct customers

• Maintain enquiry pipeline for customer service and track status of service fulfillment

• Followup with customer after work done and ensure they are satisfied/take feedback

AMC Calendar Maintenance

• Maintain an AMC calendar and highlight due dates to the team

• Develop AMC SOP sheets for training external vendors/partners

Preferred Profile

• Bachelors degree in Commerce (B.Com) or related field.

• Prior experience in telemarketing is mandatory

• Good communication skills, positive personality with ability to handle customers of all kinds

• Proficiency in MS Word and MS Excel.

• Strong attention to detail and time management skills with dedicated daily reporting

• Ability to work independently

• Fluency in English, Hindi and Kannada preferred. Tamil/Telugu a plus.



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