Telemarketing and Customer Service Executive
5 days ago
Position: Telemarketing & Customer Service Executive
Key Responsibilities:
Database Creation & Customer CRM Maintenance (Retail PV, Retail Thermal/Heat Pumps)
• Create up to date database of dealers/customers for following verticals
o Retail PV EPCs Karnataka, Tamil Nadu
o Retail Thermal/Heat Pump Dealers Karnataka, Tamil Nadu
• Maintain the database and keep adding new names to the database based on field sales inputs
Telemarketing/Whatsapp Promotions & Lead Generation for Sales
• Daily telemarketing to dealers/customers for retail
• Whatsapp messaging on regular basis to the dealers
• Maintain a retail lead pipeline to be reported on weekly basis
• Pass on leads/requirements to field sales teams and assist in conversions
• Track status of leads and conversions
Customer Service Enquiries, Lead Maintenance and Followups
• Take enquiries of customer service or AMC from direct customers
• Maintain enquiry pipeline for customer service and track status of service fulfillment
• Followup with customer after work done and ensure they are satisfied/take feedback
AMC Calendar Maintenance
• Maintain an AMC calendar and highlight due dates to the team
• Develop AMC SOP sheets for training external vendors/partners
Preferred Profile
• Bachelors degree in Commerce (B.Com) or related field.
• Prior experience in telemarketing is mandatory
• Good communication skills, positive personality with ability to handle customers of all kinds
• Proficiency in MS Word and MS Excel.
• Strong attention to detail and time management skills with dedicated daily reporting
• Ability to work independently
• Fluency in English, Hindi and Kannada preferred. Tamil/Telugu a plus.
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