Front Office

4 days ago

Alleppey, Kerala, India Xandari Pearl Resort- Unit of Muthoot Group Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Job Description:

We are looking for a Guest Service Associate to join our Front Office team at Xandari Pearl Beach Resort. The ideal candidate should have a pleasant personality, excellent communication skills, and the ability to handle guest interactions professionally.

The candidate must be willing to work night shifts and assist in ensuring smooth front office operations during all shifts. Preferred male candidates.

Key Responsibilities:

  • Greet and assist guests at check-in and check-out
  • Handle guest queries, complaints, and requests efficiently
  • Manage room direct reservations and maintain guest records
  • Coordinate with housekeeping and other departments
  • Handle cash, billing, and posting guest charges
  • Ensure a smooth operation during night shifts (night audit, reports, etc.)
  • Maintain high standards of guest service and hospitality
  • Handle guest luggage's
  • Promote hotel social media pages
  • Handle additional responsibilities as directed by the manager on an as-needed basis.
  • Adhere to and implement company policies and procedures diligently.
  • Serve as a brand ambassador, ensuring consistent brand representation and upholding integrity.

Interested Candidates can apply :

Job Types: Full-time, Contract

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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