Front Office Associate

52 minutes ago

Alleppey, India Olivia Hospitality Full time

**Key Responsibilities**:

- Greet guests with a warm, professional welcome and provide prompt check-in and check-out services.
- Handle guest reservations, cancellations, and modifications
- Manage guest accounts, process payments, and issue invoices accurately.
- Address guest inquiries, requests, and complaints professionally and efficiently.
- Coordinate with housekeeping, concierge, and other departments to ensure seamless guest experiences.
- Upsell rooms and promote hotel services and amenities to enhance guest satisfaction and revenue.
- Maintain a clean, organized, and welcoming front desk environment.
- Monitor lobby activity and maintain security awareness.
- Follow all standard operating procedures, hotel policies, and safety protocols.
- Ensure accurate documentation and shift handovers.

**Qualifications & Skills**:

- Degree or diploma in Hospitality Management or related field (preferred).
- Prior experience in front office or customer service roles, ideally in a luxury or 5-star environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Fluent in English; knowledge of other languages is an asset.
- Professional appearance, grooming, and demeanor.
- Ability to work flexible hours, including weekends, holidays, and night shifts.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- Front office Associate: 2 years (preferred)

Work Location: In person

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