Megawalkin For International Banking Chat Process

3 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Serve as the primary point of contact for international clients via phone, email, and secure messaging platforms.
  • Assist customers with cross-border banking services, including international wire transfers, foreign currency accounts, and global payment tracking.
  • Troubleshoot and resolve client issues related to international transactions, account access, or service discrepancies.
  • Provide support for digital banking tools used for global accounts and international payments.
  • Maintain a high level of customer satisfaction by providing accurate, timely, and culturally sensitive assistance.
  • Ensure adherence to international compliance standards (e.g., OFAC, AML, KYC, FATCA).
  • Collaborate with internal departments such as Operations, Compliance, and Treasury to resolve complex cases.
  • Monitor and escalate any suspicious or unusual activities in line with international regulatory requirements.
  • Educate clients on international banking services and best practices for secure transactions.

  • Document interactions and maintain accurate records of client communications in CRM systems.

  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.

  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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