International chat process
4 days ago
Role & responsibilities
- Customer Support via Chat:
- Handle inbound chat queries from international customers.
- Provide accurate information about products, services, orders, refunds, or technical issues.
- Ensure prompt and professional responses.
- Typing and Communication:
- Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy.
- Communicate clearly and grammatically in English.
- Use pre-approved scripts or customize responses based on the situation.
- Problem Solving:
- Understand the customers concern and offer a suitable solution.
- Escalate complex issues to seniors or relevant departments when needed.
- Compliance & Quality:
- Follow company policies and procedures.
- Meet KPIs like response time, resolution rate, CSAT (Customer Satisfaction Score), etc.
- Shift Flexibility:
- Work in rotational shifts, especially night shifts due to international time zones.
- Adhere to break schedules and login/logout times.
Skills Required:
- Typing Speed: Minimum 35 WPM, preferably with high accuracy (90%+).
- Excellent written English (grammar, spelling, tone).
- Familiarity with computers, web browsers, and chat software (e.g., Zendesk, LiveChat).
Preferred candidate profile
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