Customer Relationship Manager

3 days ago

Andheri, Maharashtra, India Valeur Fabtex Pvt. Ltd. Full time ₹ 4,80,000 per year

Key Responsibilities

  1. Relationship Management: Build and maintain strong, long-term relationships with key clients through proactive communication and exceptional service. Act as the primary contact for major clients, addressing concerns and exceeding expectations. Develop strategies to retain key customers and grow existing accounts by understanding their evolving needs. Collect client feedback to inform service improvements and resolve issues proactively.

  2. Customer Service Oversight: Supervise the customer service team to ensure timely and accurate responses to client inquiries and complaints. Oversee the resolution of client issues, collaborating with other departments to provide effective solutions. Ensure complaints are logged, tracked, and resolved within defined service level agreements (SLAs). Train and mentor the customer service team to uphold high standards of client communication and problem resolution. Monitor customer service performance metrics and work on continuous improvement.

3. Coordination with Internal Teams: Collaborate with operations, sales, and other departments to ensure client requirements are met efficiently. Customize logistics solutions tailored to specific client needs. Manage customer agreements and ensure timely execution and renewal of contracts.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Health insurance

Location:

  • Andheri, Mumbai, Maharashtra (Preferred)

Work Location: In person

  • Customer Relationship Manager

    1 week ago

    Andheri, Maharashtra, India Captain Clean Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship Manager / Help Desk ExecutiveJob Summary:The Customer Relationship Manager / Help Desk Executive acts as the primary point of contact between clients, site teams, and internal departments. The role focuses on handling client queries, logging service requests, monitoring resolution timelines, and ensuring overall customer...

  • Customer Relationship Manager

    3 days ago

    Andheri, Maharashtra, India Captain Clean Full time

    Job Title: Customer Relationship Manager / Help Desk ExecutiveLocation: Andheri, MumbaiDepartment: Facility Management / Operations SupportReports To: Operations Manager / Facility HeadExperience: 2–5 years in Facility Management, Customer Service, orClient CoordinationEducation: Graduate in any discipline (Hospitality / BusinessAdministration, Real Estate...

  • Customer Relationship Manager

    1 week ago

    Andheri, Maharashtra, India Pcred Venture Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    job Title: Relationship Manager Location: Mumbai Company: PCRED VENTURE PVT. LTD. Job Type: Full-time Job Summary: We are seeking a dynamic and motivated Relationship Manager to join our team. The ideal candidate will have strong communication skills and a passion for sales. As a Relationship Manager, you will be responsible for contacting...

  • Relationship Manager

    2 weeks ago

    Andheri, Maharashtra, India Tradecred Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We...

  • Relationship Manager

    1 week ago

    Andheri, Maharashtra, India Tradecred Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We...

  • Customer Relationship Manager

    7 days ago

    Andheri, Maharashtra, India TERENCE LEWIS INC Full time ₹ 9,00,000 per year

    Job DescriptionDesignation: . Customer Reletionship Manager - Only from Real Estate Industry Only.Immediate Joneer will be great.Qualification : PG/MBAExperience: 7+ yrsRead about us : Write to Us. / We are looking for a passionate, self motivated individual who wants to succeed in a highlydynamic organization. Good Communication skill. The ablitity to...

  • General Relationship Executive

    4 days ago

    Andheri, Maharashtra, India Team HR Full time ₹ 49,20,000 - ₹ 60,00,000 per year

    Job Title: General Relationship ExecutiveIndustry: Retail – Bags & FootwearLocation: AndheriReports To: Store Manager / Sales HeadJob Summary:The General Relationship Executive is responsible for building and maintaining strong customer relationships, ensuring excellent customer service, and achieving sales targets for the store. The role involves...

  • Relationship Officer

    1 week ago

    Andheri, Maharashtra, India PIB Insurance Brokers Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Profile: Relationship Manager – Insurance Broking Position Summary The Relationship Manager (RM) is responsible for developing and managing relationships with corporate and retail clients to promote insurance products and services offered through the broking firm. The RM acts as the primary point of contact between clients and the insurance...

  • Customer Support Manager

    1 week ago

    Andheri, Maharashtra, India THE RRKS Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Responsibilities:· Maintain and build relationship with customers through regular connect via call· Documentation, reports & updates of interaction and feedback· Facilitate smooth Customer Onboarding· Data Updating & Communication· Customer Satisfaction Surveys· Escalation Handling and driving to closure· Identify opportunities for upselling and...

  • Manager Customer Experience

    1 week ago

    Andheri, Maharashtra, India Station Satcom Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Manager Customer ExperienceLocation: Mumbai (Preference for candidates residing on the Western Line)Department: SATCOMReports To: Technical Manager / Service Delivery ManagerEmployment Type: Full-TimeAbout Station SatcomStation Satcom is a global satellite communications provider delivering resilient and mission-critical connectivity to the...