Manager Customer Experience

7 days ago

Andheri, Maharashtra, India Station Satcom Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Manager Customer Experience

Location: Mumbai (Preference for candidates residing on the Western Line)

Department: SATCOM

Reports To: Technical Manager / Service Delivery Manager

Employment Type: Full-Time

About Station Satcom

Station Satcom is a global satellite communications provider delivering resilient and mission-critical connectivity to the maritime, energy, defense, and enterprise sectors. With operations spanning Asia, the Middle East, and Europe, we enable digital transformation through advanced satellite technology. Our growing international footprint demands a world-class team, and we are committed to hiring the best talent across regions.

Role Overview

We are looking for a Manager Customer Experience to strengthen our client engagement and relationship management in the maritime industry. The ideal candidate should bring strong sales expertise, customer experience exposure, and the ability to connect with people across diverse backgrounds.

Key Responsibilities

  • Manage customer relationships and ensure exceptional client experience.

  • Drive engagement initiatives to enhance satisfaction and loyalty.

  • Deliver impactful client presentations and proposals.

  • Work closely with sales and operations teams to ensure seamless service.

  • Identify opportunities for upselling/cross-selling.

  • Represent the company at events, exhibitions, and client meetings (domestic & international travel required).

Qualifications

  • 7 - 9 years of experience in Sales (higher experience also welcome).

  • 1- 2 years exposure in Customer Experience preferred.

  • Maritime industry exposure is a must (at least part of career).

  • MBA in International Business / Marketing / Operations preferred.

  • Fluent in English; presentable with excellent communication skills.

  • Strong analytical and logical thinking abilities.

  • Good at striking conversations, updated on current affairs, and people-friendly.

  • Strong presentation, negotiation, and convincing skills.

  • Team player with a valid passport and willingness to travel in India & abroad.

  • MBA/PGDM in International Business, Marketing, Operations, Post Graduate Diploma in International Business in Global Business Negotiation

Perks & Opportunities:

  • Exposure to global markets and international clients.

  • Dynamic role blending sales, customer engagement & travel.

  • Opportunity to work with a reputed organization in the maritime domain

Job Type: Full-time

Pay: From ₹1,200,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you currently based in Mumbai? If yes, which area (preferably Western Line)?
  • Are you open to travel within India and abroad as per business requirements?
  • Do you have at least 1 2 years of experience in Customer Experience / Client Servicing? Please share details.
  • Have you worked in the maritime industry or handled maritime clients? If yes, please elaborate.
  • How would you describe your communication skills in English (verbal & written)?
  • Are you comfortable interacting with senior stakeholders and striking a conversation with new people?
  • Do you consider yourself to have strong analytical and logical thinking skills? Please share an example.
  • What is your highest qualification? (MBA in International Business / Marketing / Operations preferred)
  • What is your current CTC and expected CTC?
  • What is your notice period / availability to join?

Work Location: In person

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