Customer Relationship Manager

3 days ago

Andheri, Maharashtra, India Pcred Venture Full time ₹ 2,00,000 - ₹ 8,00,000 per year

job Title: Relationship Manager

Location: Mumbai

Company: PCRED VENTURE PVT. LTD.

Job Type: Full-time

Job Summary:

We are seeking a dynamic and motivated Relationship Manager to join our team. The ideal candidate will have strong communication skills and a passion for sales. As a Relationship Manager, you will be responsible for contacting potential customers to promote our loan products, addressing inquiries, and converting leads into customers.

Key Responsibilities:

  • Outbound Calling: Make outbound calls to potential clients to sale corporate loans BL, HL, LAP, OD, CC and govt. schemes like MSME and CGTMSE.
  • Lead Generation: Identify and qualify leads through effective questioning and active listening.
  • Customer Interaction: Provide detailed information about loan products, including terms, interest rates, and eligibility criteria.
  • Follow-Up: Conduct follow-up calls with leads and clients to address any concerns and move them through the sales process.
  • Data Entry: Accurately record and maintain customer information and call details in the CRM system.
  • Goal Achievement: Meet and exceed daily, weekly, and monthly sales targets and KPIs.
  • Customer Service: Address customer queries and concerns professionally and effectively to ensure a positive experience.
  • Compliance: Adhere to company policies and regulatory guidelines to ensure ethical and legal practices in all interactions.

Requirements:

  • Experience: Previous experience in calling, loans sales, minimum 1 to 4yrs experience
  • Communication Skills: Excellent verbal and written communication skills with a persuasive and friendly behaviour.
  • Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and handle objections.
  • Sales Skills: Demonstrated ability to achieve sales targets and handle a high volume of calls.
  • Technical Skills: Proficiency in using CRM software and Microsoft Office Suite.
  • Education: BCom, BMS; a degree in business or a related field is a plus.
  • Language: Good English, Hindi, Marathi and Gujrati is preferred, depending on the client base.

Benefits:

  • Competitive salary with performance-based incentives
  • Health and wellness benefits
  • Opportunities for professional growth and development
  • Supportive and collaborative work environment

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