Customer Support Executive

1 day ago

Gurgaon, Haryana, India Globiva Full time ₹ 2,64,000 per year

Roles and Responsibilities

  • Handle customer queries via email, phone calls, and chats to resolve their issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns.
  • Utilize strong verbal communication skills to effectively communicate with customers.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with team members to achieve process goals and objectives.

Desired Candidate Profile

  • 1-4 years of experience in BPO/Call Centre environment or related field (CSE/CSA/CCA).
  • Excellent written communication skills for effective email writing and email processing.
  • Strong verbal communication skills for handling inbound voice processes and blended processes.
  • Ability to work on multiple tasks simultaneously while maintaining attention to detail.

Perks and benefits:

  • Salary LPA to 3.36 LPA CTC
  • Lucrative incentive depending on performance.
  • Good Appraisal cycle.
  • Opportunity to work with fastest growing BPO Industry.

Interested candidate can call/msg or Whatsapp their cv on this number-

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