End User Support Engineer

3 days ago

Mumbai, Maharashtra, India Birlasoft Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Country/Region: IN

Requisition ID: 30311

Work Model:

Position Type:

Salary Range:

Location: INDIA - MUMBAI - BIRLASOFT OFFICE

Title: End User Support Engineer

Description:

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Job Title: Job Specification: End User Service Support Engineer

Location:

Role Overview

The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.

Responsibilities

  • Analyses and resolves information system issues related to the desktop computing environment,
  • network applications, production applications, and hardware.
  • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
  • Deploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.
  • Local asset management.
  • Support and assist users with JML (Joiner, mover leaver) process
  • Support and maintain local conference and meeting room equipment
  • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
  • resolved to agreed targets as defined in the Service Level Agreement (SLAs).
  • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
  • Manage calls with 3rd party suppliers where necessary through to closure
  • Escalate calls where necessary to the support manager, report on status of outstanding calls
  • Builds relationships with other international support teams to create a cohesive support team
  • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
  • Consult with local business and senior leadership to evaluate support requirements and execution planning.
  • Drive local optimization efforts by identifying service issues and implementing improvements by
  • automation, self-service and other measures.
  • Drive technology adoption of end user services related applications and systems
  • Support Audits related activities alongside other tech functions and business.
  • Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Candidate Profile

Professional Skills:

  • Excellent technical knowledge in all key areas of EUS technologies, e.g.
  • Windows and Mac OS
  • Microsoft Office 2016, Office 365 & Teams
  • iOS and Android devices
  • Hardware and Peripherals
  • Mobile devices

Skills about

  • Call Management Systems, especially Service Now
  • Teams conferencing and enterprise voice
  • Audio visual systems (TV/Projector systems) and conference technology
  • SCCM
  • Basic Network Skills

ITIL certified

  • Experience in working in an international environment

  • End User Support Engineer

    1 week ago

    Mumbai, Maharashtra, India Allied Digital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Designation - End User support Role/ Remote support Role.Experience - 1+YearsLocation- Bhandup & Andheri, Mumbai ( Work from Office )Education - Any Graduates.Notice period - Immediate to 30days .Working Day- 6 days working .Shift - 24*7 Shift.Technical skills: Good Communication skills. Troubleshoot and resolve desktop issues. End User support role. Remote...

  • END user support

    1 week ago

    Mumbai, Maharashtra, India Birlasoft Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA...

  • End User Service Support Engineer

    3 days ago

    Mumbai, Maharashtra, India Millennium Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work...

  • END user support

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Birlasoft Full time

    About Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA...

  • Sap end user

    5 days ago

    Mumbai, Maharashtra, India Tata Consulting Engineers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: SAP End User – MM ModulePosition: SAP End User – MM (Materials Management)Experience Required: 4 – 5 YearsLocation: MumbaiEmployment Type: Full-time⸻Role Overview:We are seeking an experienced SAP End User (MM Module) with 4–5 years of hands-on experience in SAP Materials Management. The candidate will be responsible for performing...

  • End User Computing EUC Support Sr Manager

    19 hours ago

    Mumbai, Maharashtra, India YO HR Consultancy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryThe Senior Manager – End User Computing (EUC) Support leads a global EUC support organization to deliver reliable, secure, and user-centric services for desktops, laptops, mobile devices, VDI, and collaboration tools. This role focuses on service quality, operational efficiency, stakeholder engagement, and continuous improvement.Mandatory...

  • Front End Engineer

    1 week ago

    Mumbai, Maharashtra, India Augmont Goldtech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Front-End Engineer (React / )Location: Remote-first (India) - occasional travel (1-2 days/month) Type: Full-TimeAbout UsWe are shaping the web interfaces for tokenised assets, making complex blockchain / financial processes feel simple, fast, and reliable. From wallet integrations to dashboards, from trading flows to proof of reserves, your...

  • User Support

    3 days ago

    Mumbai, Maharashtra, India Bloomberg Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    User Support - Portfolio Analytics Support Specialist - MumbaiLocationMumbaiBusiness AreaSales and Client ServiceRef # Description & RequirementsBloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around...

  • Desktop Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Bigshare Services Pvt LTd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Big share Services Pvt. Ltd. is a leading Registrar and Transfer Agent (RTA) in India, established in 1994 and headquartered in Mumbai, with branch offices across major cities like New Delhi, Ahmedabad, and Hyderabad. The company provides a wide range of services related to capital market operations, including maintaining shareholder records, handling share...

  • Desktop Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Eaglehires HR Solutions Pvt Ltd Full time ₹ 2,40,000 - ₹ 5,40,000 per year

    Hi,We are hiring for one of our client a Registrar and Transfer agentJob Titles: Desktop Support EngineerExperience : 5+ yearsSalary Bracket : Upto 4.5 LPALocation : Andheri East MumbaiKey Responsibilities:- Provide first-level support for Windows/Mac desktops, laptops, and peripherals. Troubleshoot and resolve hardware, software, and network issues...