End User Service Support Engineer

3 days ago

Mumbai, Maharashtra, India Millennium Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.

Principal Responsibilities

  • Deliver high-quality support to end-users in a courteous professional manner
  • On-boarding of regional teams, including home setups.
  • Support desktop technology and applications.
  • Respond to calls/tickets and manage issues until resolution even if escalated to another team
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
  • Strong analytical and problem-solving skills, ability to work independently and under pressure
  • Flexible in approach, and comfortable dealing with ambiguity when necessary

Qualifications/Skills That Would Be Advantageous

  • Experience working at a financial enterprise level
  • Experience in trade floor support including trading applications
  • Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
  • Citrix VDA infrastructure support including Dell Wyse Terminals
  • Citrix Applications and Desktops support
  • Effectively provide support to remote locations
  • Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
  • Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
  • Cisco phone support
  • Webex/Zoom support including Video calls, screen sharing
  • Experience working with 3rd Party Vendors
  • Excellent written and verbal communications skills
  • Customer service focused

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