HR Automation Analyst

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Human Resources Automation Analyst

Business: HR Transformation

Principal responsibilities

Collaborating with HR product owners, business analysts, HRIT colleagues and Scrum Master to deliver the product backlog

Assist in gathering and analysing business requirements and translate them into technical solutions

Clear understanding and delivering ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, portal widgets (HTML5, CSS, JavaScript), security rules

Design, Develop and configure ServiceNow application and modules; Testing config and code to ensure it meets requirements and quality

Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls

Writing appropriate functional and technical documentation for all delivery; Assist in identifying continuous improvement opportunities e.g. error detection and performance enhancements

Ensuring alignment with HSBC standards, governance and documentation requirements

Actively participating in the Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring solutions against expected outcomes

Maintain awareness of operational risk and minimise the likelihood of it occurring, through process review and QA including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the HSBC Risk Management Framework.

The jobholder is also expected to adhere to the Change Framework and programme / portfolio governance standards to minimize the likelihood of operational risk occurring and articulate the role of process in business architecture.

Leadership & Teamwork 

Support achievement of the HSBC vision, values, goals and culture in personal behavior, actions and decision making.

Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.

Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment

Knowledge of ServiceNow HR Service Management functionality, configuration, support resources and roadmaps

Knowledge of ServiceNow platform development (HR Service Management), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets

Strong Interpersonal and communication (both oral and written) skills

Skilled in creative and lateral thinking

Good Influencing, persuasion and negotiation skills in workshops and presentation formats

Curiosity, ability to work flexibly and adapt to change

Advanced skills in MS Excel, PowerPoint, Word and Visio (or similar)

What additional skills will be good to have?

Knowledge of HR Service Management, Shared Services and/or Contact Centers

Strong Analytical and Problem-Solving skills

Knowledge of HR Processes and technologies

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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