Jira System Administrator- SME

5 days ago

Bengaluru Chennai Hyderabad, India Writer Business Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Preferred candidate profile

About the Role

We are seeking an experienced Program Project Management Tool SME to manage, optimize, and extend our Atlassian environment while also contributing to intelligent automation and AI-driven improvements. The ideal candidate will be strong in JIRA administration, customization, and workflow development, with additional skills in AI/ML engineering to enhance automation, reporting, and predictive capabilities across the organization.

Key Responsibilities

  • JIRA Administration & Development

  • Configure, customize, and maintain JIRA projects, workflows, screens, fields, permissions, and notifications.

  • Develop and maintain JIRA plugins, scripts (ScriptRunner), and automation rules to meet business needs.
  • Integrate JIRA with other tools (Confluence, Git, CI/CD pipelines, etc.).
  • Monitor system performance, ensure upgrades, and manage user provisioning and access.

  • Build custom dashboards, reports, and analytics for stakeholders.

  • Process Optimization & Automation

  • Translate business requirements into efficient JIRA workflows and automation.

  • Implement best practices for issue tracking, backlog management, and Agile/DevOps methodologies.

  • Ensure scalability, governance, and compliance in JIRA/Atlassian environments.

  • AI/ML Responsibilities

  • Enhance JIRA with AI-driven insights and automation, such as ticket categorization, workload prediction, and intelligent reporting.

  • Leverage historical JIRA datasets to build predictive and prescriptive models.
  • Work on AI-based agents to automate repetitive JIRA tasks and improve user experience.
  • Integrate and Develop NLP and GPT-based solutions using JIRA or JIRA agents.

Required Skills & Experience

  • JIRA Administration

  • 3+ years of experience as a JIRA Administrator.

  • Strong expertise in Atlassian tools (JIRA, Confluence, Bitbucket, Service Management).
  • Proficiency in configuring workflows, fields, screens, permissions, and security schemes.
  • Hands-on experience with ScriptRunner, REST APIs, and plugin development.
  • Familiarity with Agile, Scrum, and DevOps practices.

  • Experience with integrations between JIRA and CI/CD, monitoring, or cloud platforms (AWS/Azure/GCP).

  • AI/ML

  • 3+ years working with AI/ML.

  • Strong proficiency in Python and libraries such as Pandas, NumPy, Scikit-learn, TensorFlow, or PyTorch.
  • Experience with AI-based automation in enterprise workflows.
  • Develop and understanding of prediction models, NLP, and agent-based AI frameworks.
  • Familiarity with Microsoft Semantic Kernel or multi-agent AI systems.
  • Working experience with Azure services(Fucntion, app services, cosmodb, sql server, AI search index)

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities across cross-functional teams.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Self-starter with a mindset for process improvement and automation.

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