Jira Administrator

2 days ago

Bengaluru, India Node.Digital Full time

**Jira Administrator**

**Location: Bangalore**

**Experience: 5+ years**

**Requirements**:
As a **JIRA and Confluence administrator**, you will focus on administrations, migrations, and customizing Jira, Confluence, Tasktop, and JAMA in Merck, partnering with business stakeholders across the globe.

**Responsibilities**:

- Analyze the new JIRA/Service desk project request, Discuss it with the project team and provide the best solution that suits their requirement.
- Upgrade JIRA at frequent intervals.
- Migration from on-premise to Data Center.
- Migration of JIRA and Confluence from on-premise to Cloud.
- Design the workflow, screens, issue types, issue security scheme, field configuration, permission scheme, Notification schemes, and Custom fields that suit the requirement of the project team so that JIRA can be utilized for different types of tracking.
- Provide JIRA, JIRA Agile, and Service Desk Training to newcomers and new teams
- Set up JIRA Service Desk projects for the users and customize the customer portal, queue, workflow, SLA, Automation, etc based on project needs
- Setup Confluence page and customization
- Set up Agile Boards, Filters, Dashboards, Gadgets, and Reports as per the user's needs.
- Re-Index JIRA in a timely manner, and Restart JIRA when needed.
- Data Import using CSV.
- Provide solutions to customer queries
- Troubleshoot the issues, Debug log errors, and resolve production issues.
- JIRA Suite Utilities - For Workflow automation
- Script Runner for JIRA - Automation using Scripting
- Automation For JIRA - Automations in JIRA
- Xray - For Test Management
- Zephyr - For Test Management
- Portfolio for JIRA, JIRA Toolkit, Timesheet, Better Excel
- JIRA - Gitlab integration, JIRA-Jenkins Integration, JIRA-Outlook Integration

**Qualifications**:

- **5 years of total experience with 4+ years of hands-on experience in JIRA and Atlassian tools.**:

- Should have implemented and worked on Migrations within on-premise and datacentre.
- Scripting knowledge is added advantage.
- Customization and Plugin knowledge is a must.
- Good analytical skills and should be able to grasp existing systems and propose solutions accordingly
- Experience in communication with clients and handling escalations.
- **Cloud Migrations experience is added.**:

- Self-starter who is comfortable working independently and focused on delivering value quickly

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