JIRA Administration

19 hours ago

Chennai, India Snaphunt Full time

The Offer

  • Opening within a company with a solid track record of success
  • A role that offers a breadth of learning opportunities
  • Great work culture

The Job

Key Responsibilities

  • Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms
  • Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards
  • Develop Confluence spaces, templates, macros and knowledge management structures for teams
  • Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models
  • Manage user permissions, groups, and roles with JIRA and Confluence
  • Perform regular system audits, clean-up, upgrades and security patches
  • Integrate JIRA with third-party tools
  • Develop and maintain documentation on configuration, processes, and best practices
  • Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities.
  • Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards
  • Work with IT and Security teams to ensure compliance and data integrity Required Skills and 


The Profile

  • Bachelor’s degree in computer science, Information Technology, or a related field
  • 4-7 years of experience in JIRA administration in enterprise environments.
  • Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM)
  • Proficient in Confluence administration and integration with JIRA
  • Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools
  • Good understanding of Agile and ITIL frameworks
  • Experience in user onboarding, access control and group management
  • Strong troubleshooting and problem-solving skills.
  • Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications • Atlassian Certification (ACP-610/620/1000) is a plus
  • Experience with Atlassian Cloud and Data Center migrations
  • Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello
  • Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support.
  • Ability to work independently and in a collaborative team environment
  • Strong organizational and documentation skills
  • Customer-focused and proactive in identifying and solving issues.

The Employer

Our client is one of the fastest growing Consulting companies, working on a mission to take a plunge to provide best digital transformation and intuitive experience for our customers.

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