Jira Administrator

1 day ago

Hyderabad, Telangana, India Clean Harbors Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Jira Admin

Experience: years (minimum 6 years of relevant JIRA Admin experience)

Location: Hyderabad (Work From Office)

Working Hours: 12.00pm IST to 9.00pm IST

Key Responsibilities

  • Collaborate with business stakeholders to gather requirements and identify opportunities to enhance JIRA, Aha and related add-ons.
  • Configure and maintain JIRA, Aha workflows, screen schemes, custom fields, and project templates to reflect organizational processes.
  • Manage user access, groups, and permissions in accordance with security and compliance policies.
  • Develop custom scripts and behaviors using Script Runner for JIRA Cloud.
  • Install, upgrade, and support plugins, integrations, and custom scripts (e.g., gadgets, webhooks).
  • Automate integrations between JIRA and tools such as Aha, ServiceNow, and Security Vulnerability Management platforms.
  • Monitor system performance, capacity, and uptime; proactively troubleshoot and resolve issues.
  • Create and maintain dashboards, filters, reports, and gadgets to provide visibility into key metrics.
  • Provide training, documentation, and hands-on support to end users.
  • Integrate JIRA with external systems via REST APIs, webhooks, and marketplace apps.
  • Partner with Agile coaches, development, QA, and operations teams to align JIRA configuration with Scrum/Kanban practices and CI/CD pipelines.

Required Qualifications

  • Proven experience migrating small to mid-sized organizations to JIRA.
  • Minimum 6 years as a JIRA Administrator.
  • Expertise in JIRA Software Cloud and Script Runner for Cloud.
  • Strong background in integrating JIRA with tools like Aha, ServiceNow, BrowserStack, etc.
  • Deep understanding of Agile methodologies and DevOps toolchains.
  • Familiarity with CI/CD concepts and enterprise software upgrade/migration challenges.
  • Bachelors degree in Computer Science, Engineering, or MIS.
  • Excellent communication and interpersonal skills.
  • SaaS delivery experience and agile development background.

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