Receptionist/Administration
6 days ago
Job Title: Gym Receptionist
Location: Navaikulam, Trivandrum
Reports To: Gym Manager or Front Desk Supervisor
Employment Type: [Full-time / Part-time / Shift-based]
Job Summary:
As the first point of contact for members and guests, the Gym Receptionist plays a key role in delivering outstanding customer service and creating a welcoming, professional environment. You will manage front desk operations, handle membership inquiries, support gym staff, and ensure smooth day-to-day functioning of the facility.
Key Responsibilities:
- Greet members and guests warmly and professionally upon arrival.
- Answer phone calls, respond to emails, and handle inquiries about memberships, classes, and services.
- Check-in members and manage new registrations using gym management software.
- Schedule personal training sessions, classes, and appointments.
- Handle payments, process sales of merchandise or supplements, and maintain accurate cash handling procedures.
- Keep the reception area clean, organized, and stocked with brochures or promotional material.
- Communicate clearly with trainers and staff regarding client needs or issues.
- Monitor gym access to ensure members follow facility policies and guidelines.
- Report maintenance issues, member complaints, or security concerns to management promptly.
Qualifications:
- High school diploma or equivalent (required).
- Previous experience in customer service or front desk roles.
- Strong communication and interpersonal skills.
- Basic computer skills and familiarity with scheduling or POS systems.
- Professional, positive attitude and a team-player mindset.
- Ability to multitask and stay organized in a fast-paced environment.
Preferred Skills:
- Interest or background in fitness or wellness.
- Knowledge of gym software systems .
Working Hours:
- Flexible shifts, including early mornings, evenings, weekends, and holidays as needed.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹10,000.00 per month
Work Location: In person
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