Receptionist

1 week ago

Peroorkada Thiruvananthapuram Kerala, India Hapinuscare Full time

**Key Responsibilities**:

- **Visitor Management**:

- Greet and welcome visitors in a warm and professional manner.
- Notify employees of visitor arrivals and direct visitors to the appropriate office or meeting room.
- Maintain a visitor logbook for security and administrative purposes.
- **Phone and Communication Management**:

- Answer, screen, and forward phone calls in a polite and professional manner.
- Take and relay messages accurately.
- **Appointment Scheduling**:

- Schedule and manage appointments and meetings for employees and management.
- Maintain an organized calendar for conference rooms and meeting spaces.
- **Administrative Support**:

- Handle incoming and outgoing mail and packages.
- Perform light administrative duties such as data entry, filing, and organizing office supplies.
- Assist with office correspondence and prepare documents as needed.
- **Office Organization**:

- Ensure the reception area is tidy and presentable, with all necessary supplies.
- Maintain office directories, signage, and other informational materials for visitors and staff.
- **Security and Compliance**:

- Monitor building security by following visitor protocols, issuing visitor badges, and adhering to health and safety policies.
- Ensure compliance with company confidentiality agreements and data protection policies.
- **Customer Service**:

- Provide exceptional customer service to clients, visitors, and employees.
- Handle complaints or concerns in a professional and timely manner, escalating to the appropriate department when necessary.
- **Collaboration**:

- Work closely with various departments to support their administrative needs.
- Assist in preparing for meetings, conferences, and events as required.

**Key Skills & Competencies**:

- **Communication Skills**: Strong verbal and written communication abilities; ability to interact with people at all levels.
- **Organization and Time Management**: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- **Interpersonal Skills**: Friendly, approachable demeanor with strong customer service skills.
- **Problem-Solving**: Ability to handle inquiries or challenges professionally, using sound judgment.
- **Tech Savvy**: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), office management software, and basic phone systems.
- **Multitasking**: Ability to manage phone calls, visitors, and administrative tasks simultaneously in a fast-paced environment.

**Qualifications**:

- **Education**: High school diploma or equivalent. Additional certification or coursework in office administration is a plus.
- **Experience**: Previous experience in a receptionist or administrative role is preferred, but not required.
- **Technical Skills**: Familiarity with office equipment (e.g., phone systems, fax machines, printers), and basic computer skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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