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Responsibilities: Greet and welcome visitors in a warm and professional manner Answer, screen, and forward incoming phone calls Manage front desk operations and maintain a tidy reception area Handle incoming and outgoing mail and deliveries Schedule appointments and manage meeting room bookings Provide basic and accurate information in person and via phone/email Perform clerical duties such as data entry, filing, and photocopying Maintain office supplies inventory and place orders as needed Support other administrative staff with various tasks, as required Requirements: Proven work experience as a receptionist or in a similar customer-facing role (minimum 1 year) Excellent verbal and written communication skills Proficiency in MS Office (Word, Excel, Outlook) Strong organizational and multitasking abilities Professional appearance and demeanor High school diploma or equivalent; additional certification in Office Administration is a plus Preferred Skills: Familiarity with phone systems and office equipment Ability to remain calm under pressure and handle multiple tasks efficiently Positive attitude and strong interpersonal skills