Customer Support Engineer

1 week ago

Mylapore HO Chennai Tamil Nadu, India USAM Technology Solutions Pvt. Ltd Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Interested candidate can call or WhatsApp : E Mail :

its a field based Bike is Mandatory - only Male candidate's are preferred

Years of Experience : 2 to 4 years

Job Description :

Interact with clients via phone, email or chats and provide concise written/verbal instructions.

  • Install and configure computer applications. Monitor and maintain computer networks.

  • Configure operating systems, resolve issues related to the network.

  • Diagnose, troubleshoot, and resolve issues using customer input.

  • Learn on HP Portal regarding the emerging technologies and Work with that.

  • Act as the first point of contact for clients with issues concerning their Desktop, Plotter, Printer, Scanner and other computer equipment.

  • Keep track of system issues and adhere to the agreed timeline until an issue is

resolved.

  • Maintain procedural documents and reports.

  • Follow standard procedures to resolve issues by connecting them to relevant internal departments.

  • Provide prompt, accurate feedback to customers.

  • Ensure proper documentation of all issues.

  • Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.

  • Prepare prompt, accurate reports. Document technical knowledge in the knowledge

database.

  • Train people on how to use different systems.

  • Help companies deploy new software or hardware systems

Job Types: Full-time, Permanent

Pay: ₹250, ₹350,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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