Senior Manager

Hiring for Senior Manager _ Managed Business Services (BPO) What if your next big career moves also gave you back your mornings, mountains, and peace of mind?AtAtomic North, we believe great leadership doesn't have to come from a glass tower in a crowded city.Sometimes, it begins in a place that lets youbreathe, build, and belong.We are looking for aSenior Manager – Managed Business Services (BPO – Data Entry)to lead our growing Managed Business Services division — right here inJammu. About the RoleThis is a high-impact leadership opportunity to shape and scale our BPO operations — driving strategy, transformation, and growth.You will lead end-to-end business delivery, partner with clients globally, and bring automation, AI, and efficiency to life across large-scale operations.Job Description :Service Delivery Excellence & GovernanceEnsure 100% SLA compliance on accuracy, turnaround time, and quality across all accounts.Establish governance frameworks for client reviews, escalations, and service audits.Champion continuous improvement and operational best practices across teams.Digital Transformation & AutomationPartner with AI, RPA, and Application Development teams to identify and implement automation opportunities.Lead process re-engineering to reduce manual dependency and labour cost.Deliver measurable ROI through digitization, workflow automation, and analytics.Client Engagement & Relationship ManagementAct as executive sponsor for key customer relationships.Represent MBS in strategic client governance, quarterly business reviews, and contract negotiations.Drive customer satisfaction >90%, ensuring long-term partnerships and account growth.Talent & Organizational LeadershipLead Managers, Leads, and delivery teams across geographies.Build a high-performance culture with focus on capability development, succession planning, and employee engagement.Champion diversity, inclusion, and employee retention strategies.Key Skills & AttributesProven track record of leading large-scale BPO/Shared Services operations with P&L accountability.Expertise in process optimization, digital transformation, and automation (RPA/AI/ML).Strong client-facing leadership, with ability to influence at CxO level.Deep understanding of BPO economics, workforce planning, and delivery governance.Excellent financial acumen, analytical skills, and data-driven decision making.Inspirational leadership with ability to manage cross-functional, multi-location teams.Yes, it's serious business — but from a place that lets youwork with focus and live with freedom. Why Jammu?Becausecareer growth and quality of life don't have to compete.Jammu is emerging as a hub for smart professionals who want both — The challenge of building something meaningful, The calm of mountain mornings, The warmth of a close-knit community, and The joy of shorter commutes and longer weekends.If you've ever dreamt of leading impactful workwithout losing yourself to the city rush, this is your moment. What You'll BringA proven track record of leading large-scale BPO or shared service operationsComfort with P&L ownership and business transformationThe ability to inspire teams and deliver excellence — every single dayLocation:JammuRole:Full-time, LeadershipReports to:VP – OperationsExperience:10+ YearsThis isn't just a career move. It's a lifestyle choice — one that lets youlead transformation from the Himalayas.Ready to make your next chapter your best one yet?Drop a note or connect to explore at Hr-Leadership #Hiring #AtomicNorth #ManagedServices #BPO #JammuJobs #WorkLifeBalance #DigitalTransformation #CareerWithPurpose