Customer Service Specialist
5 days ago
Company Description
Explore Abroad Edu, based in New Delhi, specializes in guiding Indian students toward globally recognized medical careers. We facilitate direct admissions to top medical universities in locations such as Russia, Georgia, Cyprus, and Mauritius. Our mission is to make overseas MBBS education accessible and cost-effective while adhering to high academic and ethical standards. We offer personalized end-to-end support, including university selection, visa and travel coordination, and licensing exam preparation. Our partnerships with accredited institutions and comprehensive support systems enable students to achieve their medical career aspirations confidently.
Role Description
This is a full-time, on-site role located in Delhi, India for a Customer Service Specialist. The Customer Service Specialist will provide exceptional customer support, ensuring high levels of customer satisfaction. Key responsibilities include handling customer inquiries, resolving issues promptly, maintaining positive customer relations, and managing communications via phone and email. The role requires an individual who can provide personalized support and contribute to an overall positive customer experience.
Qualifications
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Proficiency in Phone Etiquette and communication skills
- Excellent interpersonal skills and the ability to handle multiple inquiries
- Ability to work independently and as part of a team
- Prior experience in a customer service role is an advantage
- Bachelor's degree in Business, Communication, or related field preferred
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