Customer Service Specialist
6 days ago
About the Role
We are seeking a motivated and customer-focused
Customer Success Agent
to join our team. You will be the
primary point of contact
for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.
Key Responsibilities
- Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
- Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
- Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
- Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
- Document and maintain accurate records of customer support cases.
- Share insights and contribute ideas for process improvement and organizational growth.
Requirements
- Experience in customer service, preferably in
 eCommerce or logistics-driven organizations
 .
- Proven experience in escalation handling (voice/call support preferred).
- Excellent verbal and written communication skills.
- Strong empathy and a
 customer-first mindset
 .
- Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
- Ability to multitask, prioritize, and work in a
 fast-paced environment
 .
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