Customer Service Specialist

6 days ago

Delhi, Delhi, India Dentalkart Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About the Role

We are seeking a motivated and customer-focused
Customer Success Agent
to join our team. You will be the
primary point of contact
for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.

Key Responsibilities

  • Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
  • Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
  • Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
  • Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
  • Document and maintain accurate records of customer support cases.
  • Share insights and contribute ideas for process improvement and organizational growth.

Requirements

  • Experience in customer service, preferably in
    eCommerce or logistics-driven organizations
    .
  • Proven experience in escalation handling (voice/call support preferred).
  • Excellent verbal and written communication skills.
  • Strong empathy and a
    customer-first mindset
    .
  • Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
  • Ability to multitask, prioritize, and work in a
    fast-paced environment
    .

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