Customer Research Specialist

4 days ago


Delhi, Delhi, India TPEG International LLC Full time ₹ 3,60,000 per year

Job Description: Customer Research Specialist

Job Title: Customer Research Specialist

Department: Marketing / Product / Customer Insights

Reports To: Head of Marketing / Director of Customer Experience / Research Manager

Location: Okhla, Delhi

Employment Type: Full-time.

Job Summary:

The Customer Research Specialist is responsible for gathering, analyzing, and interpreting data about customers to help businesses understand customer needs, behaviors, and satisfaction levels. This role plays a key part in shaping product development, marketing strategies, customer experience initiatives, and business decisions.

Key Responsibilities:

  • Conduct Research Projects: Design and execute qualitative and quantitative research studies including surveys, interviews, focus groups, user testing, and observational research.
  • Data Analysis: Analyze customer data using statistical methods and tools to identify trends, patterns, and insights.
  • Customer Segmentation: Develop customer personas and segments based on behavior, demographics, and preferences.
  • Reporting & Presenting Insights: Create reports and dashboards to clearly communicate findings and actionable insights to stakeholders.
  • Collaborate Across Teams: Work with product, marketing, UX/UI, sales, and customer service teams to align research findings with business strategies.
  • Competitor & Market Analysis: Stay updated on market trends and competitor strategies to understand external factors influencing customer behavior.
  • Feedback Loop Management: Monitor and synthesize ongoing customer feedback from various channels (NPS, CSAT, social media, support tickets, etc.).
  • Tool Management: Manage research tools and platforms such as survey software, CRM systems, analytics tools, and customer feedback platforms.

Required Qualifications:

  • Bachelor's degree in Marketing, Psychology, Sociology, Business, Statistics, or a related field.
  • 2+ years of experience in market or customer research.
  • Proficiency with research and analytics tools (e.g., SurveyMonkey, Qualtrics, Google Analytics, SPSS, Excel, SQL).
  • Strong analytical and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Experience presenting research findings to non-technical audiences.

Preferred Qualifications:

  • Experience in B2B or B2C environments.
  • Knowledge of UX research and human-centered design.
  • Familiarity with customer journey mapping and design thinking principles.
  • Background in data visualization tools (e.g., Tableau, Power BI).

Soft Skills:

  • Curiosity and a passion for understanding human behavior.
  • Strong organizational and time-management skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Attention to detail and a commitment to data accuracy.

Interested candidate , Apply at

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Work Location: In person



  • Delhi, Delhi, India Tupalin Research (CRO) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTupalin Research is a full-service Contract Research Organization (CRO) that provides comprehensive support for clinical trials, regulatory affairs, data management, and real-world evidence. With a team of experienced professionals, Tupalin Research is dedicated to accelerating drug development and ensuring regulatory compliance. Based in...


  • Delhi, Delhi, India DataQuest-Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionDataQuest-Services is a leading market research consultancy that empowers brands and startups with data-driven insights. We excel in gathering primary and secondary data, providing trustworthy recommendations, and aiding in market share expansion. Our expertise extends to product and service data collection, enabling successful market...


  • Delhi, Delhi, India Root Labs Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company DescriptionRoot Labs bridges the gap between traditional Indian home rituals and modern skincare science to create natural and effective skincare solutions for Indian skin. By blending trusted botanicals with scientifically-proven actives, we deliver simple and effective skincare solutions.Role DescriptionThis is a full-time on-site role for a...

  • Customer Specialist

    1 week ago


    Delhi, Delhi, India HIRE SCOUT GROUP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHire Scout is a Proprietorship company operating pan-India, specializing in Talent Search managed by industry veterans and multi-skilled professionals. We assist multi-nationals, SMEs, and large-scale companies across India in attracting and retaining talented candidates for executive, managerial, senior management, and C-level positions....


  • Delhi, Delhi, India Root Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionRoot Labs bridges the gap between traditional Indian home rituals and modern skincare science to create natural and effective skincare solutions for Indian skin. By blending trusted botanicals with scientifically-proven actives, we deliver simple and effective skincare solutions.We're looking for an R&D Associate who is curious,...


  • Delhi, Delhi, India Benson Polymers Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionBenson Polymers Ltd. is a leader in the Indian adhesive and sealant market, trusted since 1992. The company manufactures and exports a wide range of adhesives and sealants, including Cyanoacrylate Adhesives, Colored Cyanoacrylate Gels, Water-based adhesives, Anaerobic, UV adhesives, Adhesive De-bonder, Spray Activator, PU & Acrylic...


  • Delhi, Delhi, India Pratiharye Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Pratiharye, we celebrate individuality, sensuality, and empowerment through a thoughtfully curated catalog of intimate lifestyle products. Designed for women, men, and the LGBTQ+ community, Pratiharye offers more than just products — we create experiences rooted in quality, comfort, and empowerment. Our offerings include elegant...


  • New Delhi, Delhi, India, Delhi JoVE Full time

    About the jobJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders...


  • Delhi, Delhi, India Admiral Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAdmiral Solutions GIC (Global In-house Centre) was established in April 2012 to support the UK car insurance operations of Admiral Group. Admiral Group, founded in 1993, now provides a range of insurance products and financial services to over 6.5 million customers worldwide. With operations in multiple countries, Admiral Group has...


  • New Delhi, Delhi, India, Delhi JoVE Full time

    About the jobJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders...