Business Analyst

1 week ago

Gurgaon, Haryana, India printnserve Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Key Responsibilities:

  • Analyze sales and operational data to identify trends, performance gaps, and opportunities for improvement.
  • Manage inbound sales lead qualification and follow-up, recording and tracking leads in CRM systems (e.g., Zoho, Salesforce).
  • Develop and maintain data dashboards and reports to support decision-making and monitor key performance indicators (KPIs).
  • Conduct business process mapping and recommend improvements for greater efficiency and effectiveness.
  • Assist in preparing and sending client quotations, coordinating approvals, and maintaining quotation records.
  • Support digital coordination tasks including social media content posting and campaign monitoring to aid marketing efforts.
  • Facilitate communication and coordination between sales, marketing, and operations teams to ensure smooth workflows and client satisfaction.
  • Utilize digital business tools and automation, including AI-powered communication tools like ChatGPT, for client correspondence and content creation.
  • Coordinate logistical support such as transportation bookings relevant to business operations (Uber, Rapido, Porter).
  • Maintain data confidentiality, integrity, and professional office operations.

Qualifications and Skills:

  • Bachelor's degree in Business, Analytics, Marketing, or related fields.
  • Experience in CRM software (Zoho, Salesforce, HubSpot) and data analysis tools (Excel, Power BI, SQL).
  • Strong knowledge of digital marketing tools and lead management platforms like Just Dial.
  • Excellent communication skills for professional client interaction across channels (email, WhatsApp, phone).
  • Proven ability to multitask, organize, and work collaboratively in a fast-paced office environment.
  • Familiarity with business process modeling and continuous improvement methodologies.
  • Prior experience in sales support, CRM management, or business analytics preferred.

Job Types: Full-time, Permanent

Pay: ₹10, ₹30,000.00 per month

Work Location: In person

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