Business Intelligence Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Position Overview :

This role sits within the Global Business Partnerships (GBP) team which manages relationships with core suppliers across airlines, hotels, rail, and car rental. Within GBP, the Global Revenue Management (GRM) data team is responsible for managing the data infrastructure, producing reports, and providing insights into the performance of our suppliers. As our hotel business grows and data becomes a key strategic pillar, this role will play an active part in both defining and delivering future data needs for GBP.

What You'll Do on a Typical Day   :

Reporting to the Manager, Hotel Revenue Reporting Data, the Business Intelligence Analyst will provide specialized BI and reporting expertise and support for the teams.

This role is considering a subject matter expert in BI and Reporting and is accountable for the development, adoption and ongoing enhancement of a best-in-class reporting and/or BI solutions and deliver an ad-hoc requests for enterprise stakeholders across multiple business units.

This includes:

• Creating and managing BI reports and dashboards to deliver actionable business insights.
• Analyzing large datasets to identify trends, patterns, and opportunities for business improvement.
• Collaborating with stakeholders to understand their data needs and provide analytical support.
• Communicating analytical insights effectively to both technical and non-technical audiences.

What We're Looking For :

• Extensive experience as Data Analyst, or Business Intelligence Developer/Analyst (BAU and ad-hoc).
• Strong research, quantitative data analysis, and problem-solving skills with the ability to develop/analyze business insights that will help to drive new business opportunities.
• Experience in business analysis, including requirements gathering, process improvement, and strategic planning.
• Strong understanding of data visualization principles and best practices.
• Highly skilled in the use of visualization tools such as Power BI to develop comprehensive reporting solutions utilizing existing data infrastructure.
• Knowledge of Machine Learning and AI concepts.
• Proficient in SQL query writing, experience manipulating large volume of complex data.
• Advanced knowledge of Microsoft Excel and Access, including pivot tables, reference indexing, VLOOKUP, IF statements, macros, and VBA.
• High level of attention to detail, ensuring data accuracy and integrity.
• Ability to work well under pressure, manage multiple tasks, and maintain flexibility in a fast-paced environment.
• Demonstrates strong presentation skills, with the ability to communicate complex information clearly and effectively in both verbal discussions and PowerPoint presentations / emails.
• Ability to work against tight deadlines and collaborate with colleagues globally.
• Self-motivated with a proven track record of driving results with minimal supervision.
• Knowledge of the travel industry is advantageous.

Educational Requirements: Bachelor's degree in a discipline related to functional work (such as Computer Science, Economics, Information Systems, or Business Analytics) and 5+ years of relevant work experience, or an equivalent combination of work experience and education. A Master's degree is preferred but not required.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for