Operations Executive

Operations Executive-Corporate Health Check-ups/OPD

Department: Operations

Designation: Operations Executives

Location: Dombivli

Reporting To: Centre Head

Experience: 1-5 years (Healthcare/Diagnostics preferred)

Job Summary:

The Operations Executive is responsible for the end-to-end coordination and execution of corporate health check-up programs, ensuring a seamless experience for corporate clients and their

employees. This includes managing client coordination, floor operations, housekeeping, billing, doctor/vendor management, and MIS reporting. The role is both administrative and operational and requires cross-functional coordination to maintain efficiency, service quality, and customer satisfaction.

Key Responsibilities:

1) Corporate Health Check-Up Coordination

• Act as a single point of contact for corporate & health Aggregators
• Coordinate health check-up schedules at the diagnostic centre or onsite at the corporate location.
• Share health check-up packages, consent forms, and information kits with clients.
• Ensure smooth onboarding and registration of corporate employees.

2) Floor Management

• Supervise daily operations on the diagnostic centre floor, ensuring:

§ Smooth patient/client flow from registration to consultation to sample collection.

§ Proper signage and directions are maintained.

§ Minimal waiting time for corporate patients.

• Coordinate between departments (OPD, pathology, radiology, etc.) for efficient service delivery.

Housekeeping & Facility Hygiene

• Monitor housekeeping staff for cleanliness in all patient-access areas.
• Ensure consultation rooms, sample collection areas, restrooms, and waiting areas are sanitized and well-maintained.
• Ensure proper waste disposal as per biomedical waste norms.
• Check that breakfast and water arrangements are hygienically maintained.

Breakfast & Hospitality Management

• Coordinate the availability of appropriate breakfast/snack options for fasting client/patients
• Ensure food is served in a hygienic and timely manner after fasting tests.
• Liaise with the catering vendor or in-house kitchen to manage inventory and timely service.

Billing & Accounts Coordination

• Ensure accurate billing is done for individual and bulk corporate health check packages.
• Generate invoices and share them with the corporate accounts team as per agreed formats.
• Maintain records of payments received, pending, and follow-up with clients or internal accounts team.
• Coordinate with the accounts department to reconcile outstanding balances and vendor payments.

MIS & Reporting

• Maintain and update daily/weekly/monthly MIS reports on:

§ Number of check-ups conducted

§ Tests completed vs. pending

§ Report delivery timelines

§ Revenue collection

§ Feedback and complaints

• Present data-driven insights to management and corporate clients.
• Prepare final health check-up reports and summaries for corporate/aggregator teams.

Doctor & Medical Staff Coordination

• Ensure doctor availability as per schedule.
• Coordinate with consultants, radiologists, and technicians to manage patient flow.
• Ensure timely consultation and report preparation.
• Address doctor concerns related to scheduling or logistics.

Vendor Management

• Coordinate with vendors for:

§ Lab supplies

§ Stationery

§ Housekeeping materials

§ Breakfast/snack services

• Maintain inventory logs and ensure timely procurement.
• Negotiate service levels and monitor vendor performance.
• Handle vendor payments in coordination with accounts.

IT & Software Handling

• Use diagnostic/healthcare software to manage patient registration, billing, and report generation.
• Ensure correct patient data entry and recordkeeping.
• Report technical issues to IT support and follow up for resolution.

Customer Experience & Issue Resolution

• Collect patient feedback at the end of the visit.
• Handle on-the-spot queries, complaints, or service escalations.
• Provide regular updates to corporate clients during large health camps.
• Take corrective actions to improve overall service delivery.

Skills & Competencies

• Strong coordination and multitasking skills.
• Professional communication and client handling.
• Time and resource management.
• Working knowledge of diagnostic centre operations.
• Basic understanding of medical terminology.
• Proficiency in Excel, Google Sheets, MIS, and healthcare management software.
• Attention to detail and problem-solving.

Educational Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, Life Sciences, or related fields.
• Diploma or Certification in Hospital/Healthcare Administration is a plus.

Work Schedule

• 6 days a week, including early morning shifts (for fasting blood tests and corporate check- ups).
• Occasional travel to corporate sites for health camps.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person