Warehouse operations
6 days ago
About the Role:
We are looking for a detail-oriented and proactive D2C Operations Executive to manage daily website order processing, coordinate with warehouse and courier partners, and ensure smooth last-mile delivery within defined TAT. The ideal candidate should have hands-on experience in D2C operations, order flow management, and performance tracking.
Key Responsibilities:
- Oversee daily D2C website orders from order receipt to dispatch.
- Coordinate with warehouse and logistics teams to ensure timely handover and delivery.
- Track and monitor last-mile TAT to achieve brand SLAs.
- Handle order exceptions, escalations, and customer delivery issues effectively.
- Maintain operational dashboards and share regular performance reports.
- Collaborate with courier aggregators (like Shiprocket, Delhivery etc.) for delivery performance and claims.
- Ensure accurate inventory syncing between ERP and website platforms.
- Support during sale events and peak periods for smooth order flow.
Requirements:
- 1–3 years of experience in D2C / eCommerce operations.
- Familiarity with platforms like Shopify, WooCommerce, or Unicommerce/Uniware.
- Strong coordination, analytical, and follow-up skills.
- Basic Excel / Google Sheets proficiency.
- Good communication and problem-solving ability.
Job Type: Full-time
Pay: From ₹35,000.00 per month
Work Location: In person
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