HR Recruiter Team Leader – Tele caller

2 days ago

Mulund East, Maharashtra, India Utkarsh Global Foundation Full time ₹ 36,00,000 - ₹ 72,00,000 per year

Job Title: HR Recruiter Team Leader – Tele caller / Sales Hiring

Location: Bhandup, Mumbai

Employment Type: Full-time, Permanent

Travel: Frequent field recruitment

Immediate Joiners Preferred

About Us

Utkarsh Global Foundation (formerly known as Utkarsh Star Mitra Mandal) is a nationwide nonprofit organization committed to promoting the welfare of society. In collaboration with government bodies, we focus on various sectors including environmental protection, animal welfare, women's education and empowerment, social justice, and disaster preparedness, with the goal of creating a better world for all living organisms and human beings.

Location: Bhandup

Employment Type: Full-time, Permanent

Frequently go for field recruitment.

Job Purpose:

To lead a team of HR recruiters focused on hiring telecallers, telesales executives, and inside sales professionals. The role ensures that recruitment targets are met through effective sourcing, team management, and coordination with business heads, while maintaining quality and compliance standards.

Key Responsibilities:1. Recruitment & Selection

  • Manage end-to-end recruitment for telecaller and sales profiles (voice, non-voice, inbound, outbound, lead generation, customer support, etc.).
  • Understand manpower requirements from sales and operations teams and design hiring plans accordingly.
  • Ensure timely fulfillment of open positions across multiple locations or projects.
  • Conduct and oversee interviews, telephonic screenings, and candidate assessments.
  • Handle both bulk and niche hiring for telesales and inside sales roles.

2. Team Leadership

  • Lead, train, and motivate a team of recruiters to meet individual and team hiring targets.
  • Allocate job requisitions, track performance, and ensure adherence to hiring SLAs and quality benchmarks.
  • Conduct regular performance reviews and provide feedback and guidance to recruiters.

3. Sourcing Strategy

  • Develop multiple sourcing channels including job portals, social media, walk-ins, employee referrals, and local networks.
  • Build a database of qualified candidates for ongoing and future requirements.
  • Coordinate recruitment drives and open walk-in events for mass hiring.

4. Stakeholder & Vendor Management

  • Work closely with business heads and hiring managers to understand requirements and candidate profiles.
  • Liaise with manpower consultants or third-party hiring partners as needed.
  • Manage vendor relationships and ensure timely delivery and compliance.

5. Reporting & Analytics

  • Maintain hiring dashboards, daily/weekly MIS, and recruitment trackers.
  • Analyze key recruitment metrics (time-to-fill, offer-to-join ratio, attrition within 90 days, etc.) and implement improvements.

6. Process & Compliance

  • Ensure all recruitment activities are aligned with company policies and labor law guidelines.
  • Maintain candidate documentation and ensure audit readiness.
  • Support onboarding and induction processes for new hires.

Key Skills & Competencies:

  • Proven experience in telecaller/telesales hiring (BPO, call center, or inside sales domain).
  • Excellent communication, negotiation, and stakeholder management skills.
  • Team handling and leadership capabilities.
  • Strong knowledge of sourcing tools and job portals (e.g., Naukri, Indeed, LinkedIn).
  • Target-driven and able to thrive in a fast-paced environment.
  • Proficiency in MS Excel and recruitment reporting.

Job Types: Full-time, Permanent

Pay: ₹45, ₹50,000.00 per month

Application Question(s):

  • What is your current CTC?
  • What is your ECTC?
  • What is your Notice Period?
  • What is your Location?

Work Location: In person

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